IT Support Team Leader
Role details
Job location
Tech stack
Job description
Manage daily IT support activities for the UK IT team, ensuring departmental availability during core business hours and that local IT support remains customer-focused while delivering effective services to the business.
Provide second-line IT support for all UK Group companies across the UK and Ireland, supporting over 500 users both in person and remotely at multiple locations. Responsibilities include preparing monthly reports on UK IT team performance and proactively identifying opportunities to improve service levels.
In addition to IT support duties, this role involves assisting with daily monitoring, administration, and support of the local infrastructure environment. The infrastructure comprises several physical servers that host approximately 30 virtual servers, with off-site replication.
WHAT YOU'LL BE DOING
Ensuring all requests and incidents within the Global Helpdesk system Manage UK & Ireland support queues Create and maintain a customer focused IT support environment Provide an effective L2 Helpdesk service to employees (in person / remotely) Create and maintain a good relationship with Global L1 Helpdesk Organise UK IT Team resources, ensuring sufficient shift coverage to support business operations Provide Active Directory support Provide PC/Laptop support (hardware and software) Support all CMA-CGM applications (including subsiduaries) Document technical processes, best practices, and IT procedures to ensure efficiency and knowledge sharing. Provide timely and effective technical support of computers, servers and mobile devices Provide a secure and reliable electronic environment. Monitor daily backup procedures ensuring compliance Organise regular travel to UK & Ireland offices for proactive IT Support (6 offices) Occasional travel to other European offices could be a possability
Requirements
Do you have experience in Windows?, Significant IT support experience in a business IT environment Knowledge of Microsoft Windows 11 & Server 2019 / 2022 Knowledge of Active Directory / DNS / DHCP Great customer service and IT troubleshooting skills Attention to detail Ability to work on own initiative and as part of a team Excellent time management skills Knowledge of VM Ware hosting Environments desirable
Additional Information
This role will require occasional travel within the UK and possibly Europe.
Profile and Required Skills
Microsoft Windows (Clients) -Windows 11 Microsoft Windows 2019 / 2022 Server Knowledge of Active Directory Administration Knowledge of Hyper-V and VMWare virtualisation - desirable Knowledge of Microsoft Office 365 / Teams telelphony Experience using an IT ticketing system based around ITIL framework Knowledge of PC deployment via SCCM IT Security (Antivirus software / Spam / Phishing awareness etc...)
Practical and Technical Knowledge
Microsoft Windows operating systems Active Directory / DNS / DHCP etc. Virtual environments (VMWare and Hyper V) desirable Understanding of ITIL best practises Aptitude for troubleshooting Proactively drives innovation and stays ahead of emerging technologies
Benefits & conditions
Not only do we offer a competitive salary, we also offer a generous benefits package including:
25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy
CMA CGM Group is proud to define itself as a family business built on strong human values.
Excellence Exemplarity Imagination Boldness
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities!
