IT Support Analyst

• Act as the first point of contact for IT-related queries via ITSM, email, Microsoft Teams, or in person.
• Deliver 1st and 2nd line technical support across hardware, software, operating systems, and networks.
• Diagnose and resolve issues across Windows, macOS, Microsoft 365, and core business systems.
• Escalate complex incidents to Infrastructure, Applications, or Cyber Security teams as appropriate.
• Ensure all tickets are logged, prioritised, and resolved in line with SLAs and OLAs.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Manage system imaging, patching, upgrades, and endpoint maintenance.
• Administer identity and access management processes including Active Directory, Entra ID (Azure AD), Exchange, DNS, and DHCP.
• Support endpoint and mobile device management solutions such as Intune and MDM platforms.
• Assist with Azure administration, virtual environments (VMware / Hyper-V), and basic network troubleshooting.
• Coordinate IT onboarding and offboarding, including equipment provisioning and inductions.
• Contribute to ITIL-aligned service management processes and continuous improvement initiatives.
• Monitor recurring issues, identify trends, and proactively improve service delivery.
• Support cyber security posture through structured access control and secure endpoint practices., Every department across Gordon Murray Group relies on stable, secure, and responsive IT systems. This role sits at the heart of operational continuity, ensuring minimal disruption, strong cyber hygiene, and a consistently positive user experience. If you enjoy solving technical problems, improving service processes, and playing a visible role in keeping a high-performance organisation running smoothly, this is your opportunity to make a genuine impact.

Do you have experience in macOS?, You are a structured and service-focused IT professional who enjoys solving problems and supporting users in a fast-moving environment. You combine technical capability with clear communication and understand that great IT support is as much about user experience as it is about technical resolution. You'll likely bring:

• Proven experience in IT support, service desk, or desktop administration roles.
• Strong working knowledge of Windows and macOS operating systems.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience supporting Microsoft 365 and cloud-based identity platforms.
• Familiarity with endpoint management tools such as Intune.
• Experience using ITSM / ticketing systems and remote support tools.
• Understanding of cyber security principles and data protection best practice.
• ITIL Foundation certification (or working towards it).

As well as the opportunity to work with a fantastic team, the position comes with:

• Competitive Base Salary
• Private Medical Scheme
• Life Assurance
• Holiday Loyalty Bonus Scheme
• Enhanced Personal Pension Plan
• Enhanced Maternity & Paternity Pay
• Cycle to Work Scheme
• Salary Sacrifice Car Lease Scheme
• Parking Onsite

Gordon Murray Group is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, race, marital status, genetic information or parental status. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. All applicants must have the Right to Work in the UK.

At Gordon Murray Group, precision doesn't stop with engineering and manufacturing, it extends to the systems and infrastructure that keep our business running seamlessly. Behind every vehicle programme, every supplier interaction, and every design review sits reliable, secure, and responsive IT. That's where you come in., Gordon Murray Group is a UK-based global luxury brand dedicated to creating and manufacturing the world's greatest driving cars. These ultra-exclusive cars are engineered and designed without compromise to provide unrivalled driving experiences and driver-centric connection.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.