IT Support and Systems Analyst

I'm currently working with a client who is looking to bring in an IT Support and Systems Analyst to assist their internal IT team with a focused programme of work ahead of an upcoming Cyber Essentials+ audit.

This is a hands-on role where you'll be supporting day-to-day operations while also helping deliver several key security and device management improvements across the business.

Key responsibilities will include:

• Managing day-to-day IT support requests alongside project work, including JIRA ticket triage
• Accessing company devices and manually reviewing configurations, carrying out re-enrolment and remediation where required
• Assisting with application packaging for Intune (100+ applications)
• Implementing macOS security hardening based on an existing configuration plan
• Monitoring Intune secure baseline alerts and liaising with users to resolve device issues
• Staying on top of patching alerts for both end-user devices and infrastructure
• Gathering audit evidence to support the Cyber Essentials+ assessment

• Strong hands-on IT support / systems administration experience
• Experience with Microsoft Intune and device management
• Familiarity with macOS administration and security configuration
• Comfortable working through high-volume, process-driven tasks
• Organised and methodical with strong attention to detail
• Experience supporting security or compliance initiatives is highly desirable
• Confident working with stake holders across the business to ensure deadlines are met.

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