Salesforce Administrator

As Salesforce Administrator, you'll play a key role in developing, configuring and supporting our Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud and Consumer Goods Cloud). You'll ensure our commercial teams have the tools they need to succeed - while continuously improving end-to-end customer experiences.

What you'll do

Salesforce platform & development

• Configure and manage Salesforce security (roles, profiles, sharing rules, workflows).
• Maintain and enhance Sales Cloud, Service Cloud, Experience Cloud and Consumer Goods Cloud.
• Build and improve reports, dashboards and workflows.
• Support operational requests such as customer analyses and custom views.
• Configure automations (email notifications, approvals, workflows, auto-responders).
• Work with external software vendors and internal stakeholders.
• Track and complete work items in Azure DevOps within sprint timelines.
• Identify opportunities to improve processes and efficiency.

User support & enablement

• Maintain data quality (including duplicate management and cleansing).
• Handle Salesforce support cases and resolve issues in a timely manner.
• Create and maintain user documentation, training materials and knowledge articles.
• Act as the voice of end users within the Commercial Technology team.
• Support rollouts and implementations of new functionality.

Continuous learning & best practices

• Stay up to date with Salesforce innovations through Trailhead and certifications.
• Follow Salesforce and Lamb Weston best practices.
• Work within Agile methodologies and defined security and development processes.

Do you have experience in ServiceNow?, * At least 3 years' experience as a Salesforce Administrator (Sales Cloud, Service Cloud or similar).

• At least 2 years' hands-on experience with Salesforce Lightning.
• Salesforce certifications (e.g. Salesforce Certified Administrator) are highly valued.
• Experience with ticketing systems such as ServiceNow or Jira Service Desk.
• Familiarity with Agile ways of working.

You are also someone who:

• Has strong analytical skills and enjoys turning data into insights.
• Communicates clearly with both technical and non-technical stakeholders.
• Can manage multiple priorities in a fast-paced environment.
• Is patient, collaborative, and truly enjoys being part of a cross-functional team.
• Builds trust and confidence in the solutions you deliver.

Do you thrive on improving user experiences, optimizing systems, and making a real commercial impact? At Lamb Weston , one of the world's leading producers of frozen potato products, we're looking for a Salesforce Administrator to help shape our customer-centric future across EMEA. With customers in foodservice, retail, quick service and industry, and over 1,400 colleagues across Europe, the Middle East and Africa, Lamb Weston is on an exciting transformation journey. This role sits at the heart of that journey., This is a challenging role in a fast-growing food business where you'll be trusted with real responsibility. At Lamb Weston, we believe people grow best when they're given ownership, support and the space to develop, and we expect our teams to grow as the business grows. Our culture is grounded in Integrity, Teamwork, Inclusion, Drive for Results and Empowerment. And as we say at Lamb Weston EMEA, when we see a potato, we see opportunity. What opportunities do you see?