Senior IT Technician

This role will focus on supporting a small yet busy, fast-paced, high output team who are based in London and all over the world. The Senior IT Technician will provide a first-class IT service and support the smooth running of the office and the home offices of our senior team. This role is full time (5 days per week) in our London office. This is an in-person role and requires full office attendance. The role will include a three-year training programme that will be a mixture of formal, informal and on the job learning., * Formalise and record IT processes and procedures including maintaining logs and license details

• Provide insight into new software, hardware, systems and new technologies such as AI
• Maintain our compliance log and create regular reports for the Head of IT to ensure all systems and approaches comply with our client agreements
• Apply a technical and analytical approach to identifying and solving IT issues
• Apply watertight data security and confidentiality measures

Core responsibilities:

• Provide technical IT support, using strong diagnostic methods to identify and troubleshoot issues and apply appropriate and specific remedies to fix the root cause of any issues
• Support training for a range of stakeholders to explain complicated processes with clarity including on GDPR, confidentiality and data security
• Provide and maintain fit for purpose IT, phone and security equipment and continuously monitor a maintenance register
• Support the implementation of new software to support processes such as staff expenses
• Create, collate, update and record key processes for IT ensuring the most up to date industry standards are applied
• Maintain compliance logs and flag deadlines and requirements to the Compliance Committee and Head of IT
• Research the most up to date technologies and ensure SHM is at the cutting edge of IT and AI adaptation
• Ensure data security and confidentiality is managed to the highest standard and is continuously monitored
• Support the annual IT audit in partnership with the Head of IT
• Comply with GDPR and any other legislation that applies to IT data management, confidentiality and data security
• Maintain an asset register

Core Responsibilities for office support:

• Carry out basic office maintenance tasks or arrange for professional trades people to do so with minimal disruption to the team
• Support the IT section of the annual risk assessment and champion health and safety at SHM

Core Responsibilities for founders and senior team support:

• Run occasional IT related errands for our founders and senior leaders
• Provide IT and security support for our founders and senior leaders in their residencies in the UK and occasionally overseas
• Give access to trades people or receive deliveries for our founders and leaders at their residencies
• Liaise with Personal Assistants, Executive Assistants and the Exec and Projects Enablement Team regarding IT support for founders and senior leaders

Do you have experience in IT support?, Do you have a Bachelor's degree?, * A Bachelor's Degree in Information Technology, Information Systems or Computer Science or equivalent

• Some IT specific certifications such as Apple Certifications (ACSP/ACiT) and Microsoft MCSE/role based qualifications or equivalent
• Recent significant professional IT experience in a similar role or field, ideally with at least 3 years experience in an IT Technician role or equivalent
• A training programme (ideally over 3 years) that will be a mixture of formal, informal and on the job learning.
• Strong technical IT management skills
• Fluency in English, * Are you committed to taking part in a training programme (ideally over 3 years) that will be a mixture of formal, informal and on the job learning?

Education:

• Bachelor's (preferred)

Experience:

• IT support: 3 years (required)

Licence/Certification:

• Apple or Mircrosoft Certification (preferred)

• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Life insurance
• Private medical insurance
• Sick pay