Executive IT Support Engineer (On site)

This is a IT Support Engineer position supporting VIP users, based on site in central London, five days per week.

The central London office offers excellent facilities, including a monthly catered lunch and complimentary drinks and snacks., * As a white glove IT Support Engineer, you will play a crucial role in our organisation, providing expertise in a multi-technology environment

• In addition to your technical skills, you will be responsible for ensuring a seamless experience for our clients while upholding our company's values and culture
• This role requires a presentable, patient, and well-spoken individual, who can adapt to varying schedules and very occasional weekend work

Do you have experience in iOS?, Do you have a Bachelor's degree?, The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual., * Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems

• Comfortable using bespoke/in-house for IT Support, Software assignment, device building, all-round troubleshooting
• Experience with Microsoft Cloud solutions, Office/(Exchange Online, SharePoint Online, OneDrive for Business, etc.)
• Experience supporting financial applications such as; Bloomberg terminal, Capital IQ, Macabacus etc
• Experience with ControlUP monitoring tool
• Understanding of Windows Server Operating Systems
• Strong understanding of Windows PC, laptops and VDI
• Good experience with laptop/desktop hardware troubleshooting
• Strong understanding of Citrix applications
• Practical knowledge of DNS, DHCP, Active Directory, Exchange
• General knowledge and troubleshooting of smart phones (iOS and Android) and tablets (iPad)
• Manage inventory and assets
• Assist with any other IT support elements when required
• Assist with project delivery tasks as needed
• Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service

Soft Skills

• 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success
• Experience of providing white glove on-site end-user support within the financial services sector
• Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect
• A deep understanding of the financial services industry and its unique technology requirements.
• Strong problem-solving and troubleshooting abilities
• Exceptional communication skills, with the capacity to convey technical information clearly and effectively
• A proven ability to work effectively both independently and as part of a team
• Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively
• Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service
• Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients

Technical Certifications

• Microsoft certifications - Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900)

Syntax Integration Limited are award winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London.