IT Engineer

hVIVO has a vacancy for an experienced IT Engineer to join the team here. The role is full time and permanent based in Canary Wharf and is on site 3 days per week.

As an IT Engineer, you will be a vital part of our collaborative IT team, acting as a technical anchor for our group-wide operations. You won't just be dealing with user issues; you'll be collaborating with the rest of the team to deliver a reliable and outstanding service.

We operate in a fast-paced, dynamic environment where uptime is just the baseline. Your mission is to evolve and enhance our IT landscape, driving efficiencies that empower every department to succeed.

Main Responsibilities

The key responsibilities of the role are;

1. Managing User Accounts, Devices and Applications

• Supporting Windows builds, imaging, and configuration
• Installing, configuring, and troubleshooting business applications
• Managing mobile devices (often via MDM platforms like Intune).
• Creating, modifying, and disabling accounts in systems like Active Directory, Azure AD, and SaaS platforms.
• Handling permission changes, group memberships, and MFA issues.
• Ensuring access requests follow security and compliance processess

2. Compliance & Governance (GxP)

• Validation Management: Maintain the validated state of critical systems in accordance with GxP standards. You will ensure that system lifecycles-from deployment to retirement-adhere to rigorous quality and compliance frameworks.
• Change Control: Manage system updates and configuration changes through a structured Change Control process, ensuring that risk is mitigated and documentation is audit-ready.

3. Systems Administration & Reliability

• Troubleshooting infrastructure issues (network, server, application, hardware) and work with the infrastructure team/3^rd parties to resolve them.
• Performing deeper diagnostics using tools like event logs, monitoring systems, and remote access.
• Ensuring incidents are resolved within SLA and properly documented.

4. Supporting Projects & Improvements

• Assisting with rollouts (software deployments, hardware refreshes, migrations).
• Testing new technologies before wider deployment.
• Providing feedback to improve processes and user experience.

5. Service Excellence & Operations

• Advanced Troubleshooting: Assist with the administration of the IT Helpdesk, acting as an escalation point for complex technical issues that require deeper system knowledge.
• Operational Flexibility: Participate in a flexible support model to ensure business continuity. This includes standard office hours and occasional, pre-planned out-of-hours support as required by project milestones or critical maintenance.
• Trend Analysis: Don't just fix issues-monitor them. Use support data to identify recurring technical themes and implement permanent structural improvements.

The key components to being in the team are:

• Enablement: You will provide the robust, scalable platform that allows our development and product teams to deliver world-class applications on a rock-solid foundation.
• Partnership: You'll act as a key technical liaison with external partners and suppliers, ensuring our network, servers, and applications are expertly documented and seamlessly supported.
• Balance: Our model blends proactive project delivery with high-level technical support. You'll use data from our ticketing systems not just to "fix things," but to perform trend analysis and prevent future issues before they arise.
• Evolution: Technology doesn't stand still, and neither do we. You'll have the curiosity to explore emerging tech and the drive to integrate it into our stack. We back this up with a commitment to your professional development and ongoing training.

• Windows 10/11, Windows Server 2019/2022
• Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams)
• Modern Identity Management (SSO, MFA, Conditional Access)
• Endpoint Management using Intune / Autopilot
• Microsoft Azure (Compute, Storage, Networking, App Services)
• System lifecycle management best practices
• Change control and audit-ready documentation
• ITIL aligned service management-aligned service management
• Advanced troubleshooting across cloud, network, and application layers

Desirable requirements:

• Life sciences industry experience
• Experience in a GxP environment/ GxP and validation frameworks
• Azure Active Directory / Entra ID
• PowerShell & Infrastructure Automation Tools
• Modern data visualisation platforms (Power BI, Tableau)
• Automated testing technologies and frameworks
• Trend analysis & problem management using ITSM metrics