L2 Support Engineer M/F

As an L2 Support Engineer, you will be responsible for providing advanced IT support, resolving complex incidents, and ensuring smooth operations across our IT ecosystem.

Build side:

• Install, configure, and update workstations, peripherals, and applications via SCCM
• Prepare and configure user environments for new equipment
• Integrate new devices and optimize existing workstations
• Maintain IT asset management and documentation
• Support cloud tools setup (OneDrive for Business)

Run side:

• Diagnose and resolve hardware and software issues, remotely or on-site
• Manage incident tickets proactively and ensure SLA compliance
• Support mobile devices (Android, iOS, Windows Mobile) via MDM tools (Knox, Intune)
• Coordinate user appointments and manage own schedule
• Administer Active Directory accounts and permissions

Do you have experience in iOS?, You have at least 3 - 5 years of experience in IT support or second-line support environments. You enjoy problem-solving, helping end-users, and constantly improving IT processes. You are looking for an environment where your technical expertise and collaborative approach make a real impact., * Windows 10/11, Office 365

• Mobile device management (Knox, Intune)
• IT ticketing systems and IT asset management
• Active Directory and OneDrive for Business
• Troubleshooting hardware, software, and peripherals
• Full proficiency in French , Dutch and English

This is how you work as part of a team:

• Strong planning and organizational skills
• Results-oriented and flexible in prioritizing tasks
• Analytical mindset for resolving complex incidents
• Clear communication and customer-oriented approach

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding
• A truly hands-on management style
• Continuous training opportunities
• Concrete commitments: inclusion, equality, solidarity
• The Move Up x United Heroes program to get moving and breathe
• A comprehensive HR package: health insurance, TR card, CSE, pension plan
• A culture of feedback and meaningful projects

It's clear

The recruitment process:

• An initial phone call with our recruitment team
• An HR interview and a job interview with a business engineer
• A test or technical interview with one of our experts
• A final meeting with your future manager or project manager

And if we're a good fit, we'll get started together

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Committed to the success of its clients, the Consort Belgium team embodies the values and shares the expertise of Consort Group in Brussels, the surrounding area, and throughout Belgium. With 45 employees, it has been offering a range of infrastructure and application solutions since 2016, delivered by local teams and supported, when necessary, by the group's skills and resources.