Senior IT Technician

Derby County are seeking to recruit a Senior IT Technician to join the Technology Services Department at Pride Park Stadium.

Working for Derby County Football Club offers a unique opportunity to be part of one of England's most historic and passionately supported clubs. With a proud legacy, a dedicated fan base, and an exciting vision for the future, Derby County offers a dynamic and rewarding work environment both on and off the pitch. Whether you're joining the team in coaching, administration, marketing, or operations, you'll be contributing to a culture rooted in ambition, community, and progress. Employees benefit from a collaborative work environment and opportunities for professional development.

At Derby County Football Club, you will become part of a supportive and collaborative Technology team, playing an essential role in keeping the Club's operations running smoothly.

Based across Pride Park Stadium and the Training Centre, you will provide hands-on end-user support and work closely with the Head of IT & Data Services and the wider Technology team to ensure the stability, security and performance of the Club's IT infrastructure and services.

Following the Department's Standard Operating Procedures, you will help develop, maintain and continuously improve the Club's IT environment, including servers, end-user devices and network infrastructure. You will also be a key point of contact for colleagues across the Club, managing helpdesk requests with a friendly and professional approach, ensuring issues are acknowledged, escalated or resolved efficiently while delivering a consistently high standard of service.

Key Role Responsibilities:

· Support the delivery of IT projects and the development, maintenance and monitoring of the Club's software and hardware infrastructure across the Stadium and Training Centre.

· Provide day-to-day IT support, including setting up, configuring and troubleshooting end-user devices and network equipment, both remotely and on-site.

· Assist with the maintenance and effective use of core systems and services, including Microsoft 365.

· Maintain accurate records of IT assets, ensuring hardware, software and licences are tracked throughout their lifecycle.

· Promote good digital and information security practices and support periodic reviews and audits.

· Contribute to technical documentation and knowledge base resources for the IT team and end users.

· Deliver on-site IT support for home fixtures and Club events, ensuring system availability at all times.

· Proactively contribute ideas to improve processes and services by keeping up to date with emerging technologies.

Do you have a valid Driving License license?, Do you have experience in macOS?, · More than 3 years providing 2nd/3rd line IT support via telephone, remote and in-person for a fast-paced business.

· At least 3 years assisting with administering hybrid Active Directory, Microsoft 365 and associated services (e.g. Azure/Entra, Teams, OneDrive, SharePoint).

· At least 5 years of experience configuring/troubleshooting complex networks and understanding of core principles (e.g. switches, LAN/vLAN), including HPE/Aruba and Cisco switches.

· At least 3 years of installing, configuring and troubleshooting Windows Server, MacOS, and iOS devices both at the per-device and at the Enterprise level.

· Ability to terminate Cat5/6 cables.

Desirable personal characteristics and experience:

· At least 3 years of managing on-premises Windows Servers and Hyper-V (or a similar cluster solution) with Active Directory.

· At least 2 years' experience working in a similar role within the professional sports industry.

· Ability to Fibre Splice.

· Implementing PowerShell, Batch File or PowerAutomate scripts.

Qualifications:

Essential

· Degree (or equivalent) IT-based qualification.

· Full UK driving license.

Desirable

· Cisco CCNA, Microsoft MCP, MSCE (or similar) qualification.

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension, Salary is competitive, dependent on experience.

This is a full-time role, 35 hours per week and due to the demands of professional football, there is a requirement for weekend and evening work to support the matchday operation.

Who are Derby County…

Derby County Football Club, established in 1884, is one of the founder members of the English Football League and has a rich and varied history, including two First Division titles in 1972 and 1975 and an FA Cup success in 1946. The club are currently playing in the Sky Bet Championship, the second tier of English Football, following their promotion from League One in the 2023/24 season, and is under the management of Head Coach John Eustace. The club also boasts a successful and respected Category One Academy, a status which has been held since 2014, and a Women's side competing in the FA Women's National League Northern Premier Division. Derby County recently embarked on an exciting new era following the change in ownership to Clowes Developments (UK) Limited in the summer of 2022. Our track record of producing talent is outstanding, and we intend to protect that proud legacy, investing in key roles within the club to build on the foundations in place for success.

Everything we do as a Club is built around the three pillars of stability, integrity and progress. Our core values are:

· We are proud of who we are and what we do

· We are positive, inspired and passionate

· We are ambitious and driven

· We are prepared, honest and humble

· We are the heartbeat of our community

· We are the club of opportunity

Derby County employee benefits include:

· 25 days annual leave plus bank holidays.

· Two complimentary staff season tickets.

· Two complimentary staff away memberships, subject to availability.

· 20% discount at DCFC Megastore.

· Company Pension with Aviva.

· Discounts with select Club partners and sponsors.

· Healthshield Cash Health Plan to support employee health and well-being, and Perks for great deals and discounts.

· Participating in our employee forum, 'The Herd' and Staff Events!

· Training and development opportunities.

· Access to programmes and volunteering opportunities with Derby County Community Trust.

· Subsidised lunchtime meals at Moor Farm.