Microsoft Helpdesk Engineer Tier 2 - Night Shift
Role details
Job location
Tech stack
Job description
Join a growing technology consultancy where you can advance your Microsoft expertise while enjoying flexible working arrangements.
Microsoft Helpdesk Engineer (Tier 2 Night Shift) Blackburn / WFH to £40k
Do you have a strong knowledge of the Microsoft tech stack?
You could be progressing your career at a growing software and technology consultancy.
What's in it for you:
- Salary to £40k
- Pension
- Healthcare
- Regular social events
- Hybrid / remote working
- Career growth opportunities
Your role:
As a Microsoft Helpdesk Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues including initial contact (Tier 1) and more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email, and the ticketing system, with ownership through to resolution.
You will also carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.
As this role is covering the night shift you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.
Requirements
Do you have experience in Technical support?, * You have experience in a similar IT Support / Technical Support / Desktop Support / Service Desk role
- You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
- You're collaborative and pragmatic with great communication and customer service skills
- You have experience of working similar night shift patterns
