1st Line Support Engineer

• Providing end user, cloud and infrastructure support and management to our client base
• Working with senior engineers to resolve high-level escalations and gain exposure to more complex environments.
• Delivering exceptional levels of customer service and maintain high standards of communication and satisfaction.
• Identify opportunities to streamline processes and proactively improve client environments
• Actively contribute to the growth of our business by sharing knowledge and supporting your colleagues., We operate a 9-day fortnight, giving you an extra day off every other week, without affecting our standard 21 days of holiday (excluding bank holidays), so you can recharge while still achieving your professional goals.

Do you have a valid Driving License license?, Do you have experience in Windows?, Pro Drive genuinely care about our staff and our clients and we want to work with people who are motivated by this and our other core values. In return, we offer a great opportunity for you to grow your career and we believe we provide a great environment for ambitious individuals, while ensuring a positive work life balance by operating a 9 day working fortnight.

What we are looking for

• Enthusiasm and desire to learn and embrace new challenges
• A passion for new and exciting tech
• Meticulous attention to detail
• Exceptional customer service and communication skills
• You can take the client perspective and 'put yourself in their shoes'
• A team player who enjoys working with and supporting colleagues
• Full driving license and own transport

Experience

Experience in an IT support role, preferably working with the following technologies:

• Microsoft 365
• Azure Active Directory
• Exchange Online
• Active Directory & Windows Server
• SharePoint Online
• Azure Virtual Desktop
• Remote Desktop Services
• Windows 10 / 11 Desktop
• Windows Defender
• Watchguard firewalls (or similar)
• Datto BCDR or other backup and recovery systems
• Network troubleshooting
• Autotask or similar Service Management / PSA systems
• Remote monitoring and management (RMM) systems

Pulled from the full job description

• Referral programme
• Employee discount
• Sick pay
• Life insurance
• Free parking
• Additional leave
• Company pension, * 9-day working fortnight (for full-time staff)
• Flexible working - from home or the office (some days in office mandatory)
• Free coffee, tea and snacks in office
• Mental health support
• Annual flu vaccine reimbursement
• Life insurance scheme
• 10 training days per year
• Opportunity to attend training and courses with our technology partners
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Regular social events and activities

Job Types: Full-time, Permanent

Pay: £25,000.00-£29,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Work from home

Ability to commute/relocate

As a 1st line Support Engineer at Pro Drive, you will be providing exceptional customer service and technical support to our client base.