1st Line Support Engineer

This role will involve handling 1st Line tickets coming onto the helpdesk as well as escalating any issues 2nd line or above to team members. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service., * 1st Line/Service Desk/Customer Support - in a Windows/Microsoft environment:

• Sharepoint
• Windows 10
• Office 365
• Active Directory
• Azure

Experience supporting client facing software would be beneficial

Triaging tickets and escalating to relevant teams where necessary

Experience using ticketing systems

Experience with AV IT issues

Experience with MAC devices - Mobile phones and Ipads (desirable)

Excellent customer service skills