IT Director

1. Digital Transformation & Salesforce

• Lead the global implementation, stabilization, and optimization of Salesforce.
• Design and enhance the commercial ecosystem (Contact Center + CRM).
• Automate critical processes across the customer lifecycle.
• Drive system adoption across all commercial and operational teams.
• Ensure Salesforce becomes a platform focused on insights, efficiency, and conversion.

2. Technology Architecture & Scalability

• Design a unified and coherent technology architecture.
• Integrate leading SaaS solutions while maintaining control, integrity, and quality.
• Define a standard technology model that can be replicated for international expansion.
• Reduce complexity, obsolescence, and technical debt.
• Align the technology roadmap with the Group's global strategy.

3. Financial Efficiency, ROI & Governance

• Manage the IT budget with discipline, optimization, and a strong ROI orientation.
• Define and monitor KPIs and SLAs with internal teams and external providers.
• Optimize technology costs while maintaining service robustness and availability.
• Translate technology decisions into direct financial impact.

4. Security & Compliance

• Develop security standards and protocols across multi-site and multi-country environments.
• Oversee audits, access management, identity governance, and data protection.

Bachelor's or Master's degree in Engineering, Compañía, Technology, Marketing, or related fields.

Professional Experience:

• 10+ years leading technology or digital transformation functions.
• Proven experience delivering full end-to-end technology transformations.
• Strong experience implementing and optimizing Salesforce and other applications.
• Experience in international and fast-growing environments.
• Experience integrating SaaS solutions under a unified architecture.
• Ability to translate technology decisions into tangible financial impact.