Job in Germany: IT supporter in the user helpdesk

and set-up to service and support of complex IT infrastructures, we offer everything from a single source. In addition, we are responsible for taking over our customers' IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions. With our Education Services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware & software to IT support, administration and training. With us, teachers and students get everything they need for the modern classroom, giving them full control over digitization.

IT Supporter in the User Helpdesk (m/f/d) IT Supporter (m/f/d) in the User Helpdesk Permanent position, full-time - Cologne Your tasks Receiving, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, phone and email according to ITIL. The support of the IT contacts (m/f/d) in schools and business customers. Ensuring trouble-free functionality of all IT assets and software applications in cooperation with 2nd level administration and the other IT teams The planning and coordination of employees (m/f/d) in the field. The deployment or configuration of workstations (Windows). The documentation of workarounds or solution approaches. Your profile You have an IT-related professional training or corresponding proven work experience With common PC operating systems and standard applications in the MS Windows environment you know very well Ideally, you have initial experience in user support, support and remote support and have already worked with ticket systems (preferably Tanss) You work independently as well as in a team and communication on the phone gives you pleasure A strong customer and service orientation, as well as a structured and careful way of working characterize you Fluent German in spoken and written we presuppose You do not (yet) bring all the desired requirements? We are still very much looking forward to your application, so that we can develop together. What we offer you You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is focused on growth. In an exciting working environment with short decision-making processes, you will be part of a friendly and highly motivated team. With individual development measures, we are happy to support you in shaping your professional goals. An unlimited, economically secure and long-term oriented employment. Regular internal and external training Flexible

Wir, die NetCologne IT Services, sind ein Tochterunternehmen des regionalen Telekommunikationsanbieters NetCologne. Als zuverlässiger strategischer Partner aus Köln versorgen wir Unternehmen und Schulen mit innovativen ITK-Technologien und bieten ihnen fortschrittliche Lösungen für ihre Digitalisierung.

Von der IT-Strategieberatung über den Aufbau bis hin zu Service und Support von komplexen IT-Infrastrukturen bieten wir alles aus einer Hand. Zusätzlich verantworten wir nach dem ITIL-Framework die Übernahme des IT-Betriebes unserer Kunden - durch unser Kölner Servicedesk oder vor Ort. Aus unserem modernen, zertifizierten Rechenzentrum in Köln bieten wir innovative Managed Services, inklusive individuell zugeschnittener Cloud-Computing-Lösungen.

Mit unseren Education Services machen wir die Schul-IT zur Enterprise-IT. Von IT-Infrastruktur über Cloud-Dienste, Identity Management, Hard- & Software bis hin zu IT-Support, Administration und Schulungen. Mit uns erhalten Lehrer und Schüler alles für das moderne Klassenzimmer und haben somit die Digitalisierung voll im Griff.