CRM Administrator

As a CRM Administrator, you will use HubSpot to analyse performance data, monitor lead follow-up activity, and review call quality to identify trends and improvement opportunities. You will work closely with Sales and Marketing teams to ensure leads are handled effectively and no opportunities are missed.

Where appropriate, you will re-engage prospects and support rebooking into sales pipelines. This role focuses on continuous improvement and helping maximise sales success and customer experience., What You'll Be Doing as a CRM Administrator:

• Review call quality and audit sales interactions
• Maintain accurate and compliant CRM records
• Review closed and lost opportunities to identify recovery opportunities
• Coordinate Sales Consultants' diaries and appointments
• Monitor lead follow-up and CRM usage
• Support Sales and Marketing teams with ad hoc tasks

Do you have experience in VoIP?, * Strong analytical skills with high attention to detail

• Confident, proactive, and able to challenge and suggest improvements
• HubSpot experience is essential
• Excellent communication skills and ability to build rapport over the phone
• Comfortable working in a fast-paced environment
• Experience using CRM systems and Microsoft Office
• HubSpot experience is essential
• Experience in Telecommunications or Technology is desirable
• Knowledge of VoIP or cloud telephony is a strong plus, If you are analytical, organised, and passionate about improving customer experience and sales performance, we would love to hear from you. Apply today and help us deliver an excellent experience for our customers.

Pulled from the full job description

• Employee discount

• Company pension

• Company events, * Holiday - 23 days off (plus more for long service) and your birthday off, with the option to buy extra leave

• Enhanced family leave - maternity, paternity, and adoption pay

• Benefits - salary sacrifice pension, healthcare, life cover, and access to Perkbox discounts

• Great working hours - Monday to Friday, no evenings or weekends

• Career development - full training and opportunities to progress

• Culture - be part of a high-growth European group that values innovation, collaboration, and putting customers first

• Social ethos - enjoy team and company-wide events and a fun, supportive working environment

As part of the European Enreach Group, with over 1,100 colleagues across Europe, we deliver market-leading solutions to businesses of all shapes and sizes. Our customers are at the heart of everything we do, and now, we're looking for a CRM Administrator who is ready to make a real impact and help us deliver exceptional experiences.