Digital Implementation Specialist

We are looking for a Digital Implementation Specialist that comes from a pensions or financial services background to join our growing team. This is an exciting opportunity as we launch new digital pensions products for 3 of our public sector clients.

As the Digital Implementation Specialist, you will help design, deliver, and manage a new suite of digital experiences. You will work with the Pensions Digital Product Leads to deliver the digital strategy as part of the team focussed on achieving challenging outcome targets and building digital assets for our client and key internal stakeholders.

The ideal candidate will possess in-depth knowledge of content management (using Microsoft Dynamics) across systems, web pages, video and microsites and will partner closely with the client to understand their digital needs and support the Digital Product Leads in prioritising these needs to inform the client roadmap., * Use the Microsoft Dynamics system and other CMS products to deliver website changes and updates for public sector clients

• Manage relationships between teams, partners, and customers
• Work with project teams and key stakeholders to develop and deliver web content solutions within project timeframes and objectives
• Under take the management of web content and systems
• Work closely with IT to understand technical constraints in journeys and help adjust the journey appropriately. Drafting new/amended products or services as needed
• Work closely with the Digital Implementation Manager, wider engagement team and the pensions business to use insightful reporting
• Collaborate with research leads to conduct website usability testing to review site performance
• Assisting in key digital initiatives
• Raising awareness and assisting in driving online traffic, visitor conversion and brand awareness
• Analysing, monitoring and reporting of client website
• Extracting and manipulating data for use in segmented campaigns
• Optimising key pages within the site for SEO
• Assist the delivery of the web content plan
• Responsible for the delivery of some monthly client reporting

• Experience in the management of website content and digital products using MS Dynamics
• Experience of, personalisation, segmentation, automated communications, content management, email and SMS tools, campaign-specific web developments, and App integration
• Have worked in financial service on digital product journeys
• You can demonstrate strong communication skills and the ability to articulate information in front of stakeholders and clients

Desirable

• Experience in a digital pensions environment

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS's strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.

What's in it for you?

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform