AI, Data & Integration Engineer (Workato / Salesforce)

Swisscom AG
Zürich, Switzerland
4 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, German
Experience level
Intermediate

Job location

Zürich, Switzerland

Tech stack

JavaScript
API
Artificial Intelligence
Cloud Computing
Code Review
Databases
Information Engineering
ETL
JSON
Python
Cloud Services
Salesforce
SQL Databases
Systems Architecture
XML
Cloud Platform System
Large Language Models
Prompt Engineering
Boomi
Salesforce Sales Cloud
Enterprise Integration
GraphQL
Api Design
REST
Webhooks
Data Pipelines
Marketing Cloud
Mulesoft

Job description

Join a leading company in AI, data, and integration solutions. Work with top clients in healthcare and retail sectors.

Tasks

  • Design and develop enterprise integration solutions using Workato.

  • Implement end-to-end process automation across systems effectively.

  • Collaborate with stakeholders to translate customer requirements into tech solutions., * The implementation of concrete AI, data, and integration solutions for renowned clients from healthcare, manufacturing, retail, and the public sector

  • The use of state-of-the-art technologies such as Workato, Salesforce Agentforce and Anthropic Claude in enterprise environments

  • A hybrid work model that allows you flexibility to work both from home and from our centrally located offices in Zurich, Bern, Lausanne, or Geneva

  • A culture characterized by team spirit, knowledge sharing, and a shared passion for digitalization and AI

  • A mentoring model that introduces you to everyday work and supports your professional as well as personal development

  • An attractive salary with a healthy work-life balance

What you will do

Integration and Automation

  • Design and development of enterprise integration solutions with Workato

  • Implementation of end-to-end process automations across system and organizational boundaries

  • Building and operating data pipelines between cloud systems (ERP, CRM, HR, databases, APIs)

  • Event-driven architectures and real-time integrations

AI & Agentic Systems

  • Development of AI-supported workflows and agentic AI solutions based on Workato, Anthropic Claude, Salesforce Agentforce or Microsoft Foundry

  • Design and implementation of RAG architectures for enterprise contexts

  • Integration of LLM capabilities into existing business processes and system landscapes

  • Prompt engineering and evaluation of AI outputs in productive environments

Data Engineering

  • Modeling and transformation of business data (ELT/ETL) for analytical and operational purposes

Salesforce

  • Technical support of Salesforce projects (Commerce Cloud, Sales Cloud, Service Cloud, Experience Cloud)

  • Integration of Salesforce into the overall system architecture via Workato and APIs

Cross-functional

  • Close collaboration with business stakeholders to translate requirements from the customer experience area (sales, commerce, service, marketing) into technical solutions

  • Support in customer workshops, technical consulting, and code reviews

Requirements

  • 3-5 years in integration, automation, or data engineering required.

  • Experience with iPaaS platforms like Workato preferred.

  • Strong communication skills in German and English essential., * At least 3-5 years of experience in integration, automation, or data engineering in enterprise environments

  • Proven practical experience with iPaaS platforms (ideally Workato, alternatively MuleSoft, Boomi)

  • Solid understanding of API design (REST, GraphQL, Webhooks) and modern data formats (JSON, XML)

  • Project experience with AI/LLM technologies (prompt engineering, API integration, RAG basics)

  • In-depth knowledge of Salesforce products: Sales Cloud, Service Cloud, Experience Cloud and/or Marketing Cloud

  • Proven skills in Python, JavaScript, or SQL for data transformations

  • Relevant Workato and/or Salesforce certifications are an advantage

  • Analytical thinking, structured problem solving, and personal responsibility

  • Strong communication skills in German and English

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