IT Technician

Reporting to the Regional Technology Manager, you will work constructively with colleagues working in Thinking Technology and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management. You will be based at Colchester Royal Grammar School but should be flexible to travel when needed to any of the schools in our Kent West Hub based in Medway., * Respond both orally and in person to customer comments and complaints, resolving them where possible, escalating as appropriate.

• Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
• Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.
• Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.
• Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.

Full training will be provided on Trust's helpdesk application and operating procedures., * End-user support for software and hardware issues through a dedicated helpdesk service and skilled technicians

• Development of the TSAT Digital Learning Strategy
• Maintenance and operation of core IT services e.g. email, broadband, networks and servers
• Advice and support on the development of capital building projects
• Bulk purchase of IT software and equipment
• Website hosting and development

• Strong customer service skills with a solution focused approach to your work
• Possess excellent customer service and communication skills, both verbal and written.
• To be pro-active, work independently and as part of a team.
• Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.
• Adopt a systematic approach towards identifying and solving problems.
• Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.
• A commitment to safeguarding and promoting the welfare of children and young people

All new starters take part in an induction and are mentored by an existing staff member.

37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.

Thinking Technology oversee the maintenance and operation of IT services for all academies within the Trust, providing services including, The Thinking Schools Academy Trust is a family of schools across the South West, South, South East and East of England, consisting of early years, primary, secondary and specialist provision. We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. That's why we invest in our people, so that our staff are best supported to positively impact our pupils. Learn more about our Vision and Values here What our Trust will offer you: Career Development: We're committed to your growth and offer fantastic opportunities for career advancement. From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions. Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes.