IT Support Consultant

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency., Infios is looking for an IT Support Consultant to join our team. In this role, you will be responsible for supporting our clients with already installed and delivered projects., * Analyze and resolve functional and technical incidents, including root cause analysis.

• Develop and apply hotfixes in Java/Spring Boot and PL/SQL, and document issues and solutions clearly.
• Support customers via ticketing tools, email, and online meetings while ensuring SLAs are met.
• Collaborate with development and project teams when escalation is needed.
• Use logs and monitoring tools to identify errors and ensure system stability.
• Participate in scheduled on-call support rotations (weekday or weekend).

• IT degree or equivalent experience with programming skills (ideally Java/Spring Boot, PL/SQL) and knowledge of relational databases, preferably Oracle.
• Experience in application or software support in critical operational environments, plus ability to analyze logs and use monitoring tools.
• Strong communication skills, proactive and confident personality, and structured problem-solving ability.
• Ability to work independently, with reliability, flexibility, commitment, and resilience.
• Excellent Spanish, good English and ideally experience with WMS, ERP, logistics, or similar systems.
• Willingness to join on-call rotations and occasionally travel to customer sites.

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At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual's unique experiences and perspectives are valued-whether they look, think, move, believe, or love differently.