CRM Analyst
Role details
Job location
Tech stack
Job description
We are looking for a data-driven and detail-oriented CRM Analyst to support our customer engagement and retention strategies. The Key Account CRM Specialist (Rebate Management) is responsible for managing and executing sales rebate programs for key accounts. This role ensures accurate rebate calculation, compliance with rebate policies, and efficient process management to support the sales team and enhance customer satisfaction. The CRM Analyst will also be responsible for analyzing customer data, monitoring key account performance, and providing insights that improve decision-making across marketing, sales, and customer service teams. This role requires strong analytical skills, business acumen, and the ability to translate data into actionable strategies., * Manage the setup, maintenance, and execution of key account rebate program.
- Collect, organize, and calculate rebate data based on sales contracts and rebate agreements.
- Review customer sales data to ensure the accuracy of rebate calculation logic and results.
- Prepare periodic rebate settlement reports for key accounts and conduct data analysis and tracking.
- Monitor the rebate application, approval, and payment process to ensure timely settlement.
- Identify potential risks or discrepancies in rebate calculations and propose improvement measures.
- Collaboration with Sales, Finance, and IT team to optimize processes and tools.
- Collect and analyze market data/sales data in a regular base.
- Integration project coordination: Support in gathering, documenting, and maintaining API requirements, specifications, and integration details.
- Complete other CRM-related operational tasks assigned by management.
Requirements
- Bachelor's degree or above in Finance, Statistics, Information Management, Business Administration or related fields.
- 3 years of experience in automotive industry, key account support, or sales rebate calculation.
- Familiarity with sales rebate programs, channel incentives, or customer contract management is preferred.
- Proven experience in CRM analytics, business intelligence, or data analysis.
- Strong analytical skills and proficiency in Excel, SQL, or BI tools (Tableau, Power BI, etc.).
- Good communication and cross-functional coordination skills.
- Fluent in English; knowledge of Chinese is a plus.
Preferred Skills:
- Experience with customer segmentation and predictive modeling.
- Knowledge of marketing automation tools.
- Familiarity with data visualization best practice.
