Second Line Support Engineer, Veeqo

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers., Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.

• Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
• Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.

About the team Veeqo (https://www.veeqo.com/) is Amazon's Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchases shipping labels with the lowest commercial rates from major shipping carriers.

We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We all approach every task with passion - no matter the scale. Our friendly, supportive team works hard but prioritizes a healthy work-life balance. We care about your personal life, family, and interests outside of work.

The office has a relaxed and welcoming atmosphere (and is dog-friendly!). We also organize monthly social events for the team to help bond and enjoy each other's company in a more casual setting.

The following article and video illustrates a bit more about Veeqo: https://www.aboutamazon.co.uk/news/job-creation-and-investment/meet-veeqo-the-swansea-based-company-bringing-tech-jobs-to-wales

Experience in technical support, or experience in software development

• Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.

Preferred Qualifications

• Bachelor's degree in computer science or equivalent
• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
• Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.

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