IT Systems Engineer

Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA Salary: Competitive salary plus excellent benefits Schedule: 37 hours, Monday-Friday Ready to impact a better future? As a Systems Engineer in our Serco UK Central Government, Defence team, you'll keep critical technology running smoothly so colleagues and students can focus on developing the skills that shape the future of defence capability. You'll make a positive impact every day by ensuring the systems that support Joint Force Command Battle Lab (JFCBL) training environments are secure, reliable, and ready when they're needed most. Working as the dedicated Systems Engineer for JFCBL, you'll take ownership of the full hardware and software lifecycle-from provisioning and configuration to operation and maintenance. Your work will help enable high-quality training delivery and ensure that those serving our communities have the tools and technology they need to succeed. What you'll do as a Systems Engineer You'll be entrusted to:

• Act as the primary point of contact for all IT service matters for JFCBL
• Deliver 1st, 2nd, and 3rd line technical support to colleagues and students
• Prepare, issue, maintain, and collect laptops and desktops for users
• Carry out user account administration, including unlocking accounts and resetting passwords
• Monitor, maintain, and troubleshoot servers, storage, email, printing, and network infrastructure
• Ensure the security of all systems and perform scheduled maintenance tasks
• Maintain shared folder structures, access permissions, and relevant documentation
• Oversee backup routines and support restoration activities when required
• Install, maintain, and support specialist third-party software
• Account for all IT equipment held by JFCBL Does this sound like you? You'll be a great fit for this role if you have

Experience as a Systems Engineer with strong Microsoft-based network systems expertise

• A degree or equivalent experience
• Microsoft and networking qualifications, or relevant professional experience
• The ability to work independently and as part of a team, with strong communication skills
• Excellent organisational skills, with the ability to prioritise workloads and meet tight deadlines
• A proactive, solution-focused approach, with flexibility to adapt to changing needs Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Discover all you need to keep growing We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them. What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let's impact a better future, together. Apply today.