Support Analyst (Maternity/Neonatal)

At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most., In this role, you will help NHS customers get the best from our clinical solutions by resolving issues, improving user experience and supporting the smooth running of our managed service.

You will:

• Manage customer issues through service management tools, phone and email
• Investigate incidents and problems, driving timely and effective resolution
• Work closely with service desk, technical and product teams to coordinate support
• Keep customers informed with clear, professional and empathetic communication
• Identify opportunities for first-time fixes, knowledge sharing and service improvement
• Create knowledge base content and contribute to post-incident reviews
• Support ongoing product and service enhancements in line with evolving clinical practice
• Take part in an on-call rota and travel to meetings where required

• A clinical background in maternity and/or neonatal care
• Experience of working with reporting functions and healthcare systems in a live clinical environment
• Strong communication skills and confidence working with clinicians, IT teams and administrators
• A calm, organised approach to solving problems in a fast-changing environment
• The ability to work independently, take ownership and collaborate as part of one team
• Good documentation skills and confidence using Microsoft Office

It would be a bonus if you also have

• Experience in service desk or incident management environments
• Familiarity with SLA-driven support
• Awareness of remote connection tools or ITIL best practice

Why System C

At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.