3rd Line IT Team Leader

This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement.

What you'll be doing:

As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination, and accountability across a high-performing engineering team.

Team Leadership & People Development

• Allocate work, set priorities, and ensure effective rota coverage.
• Provide coaching, feedback, and regular 1:1 support.
• Contribute to performance management and staff development.

Operational Oversight

• Coordinate daily activity to ensure SLAs and KPIs are consistently achieved.
• Act as the senior escalation point for complex technical issues.
• Maintain structured ownership of key service areas and responsibilities.

Cross-Functional Collaboration

• Work closely with Service Desk leadership, project teams, and security teams.
• Participate in handovers, operational reviews, and service discussions.

Continuous Improvement

• Identify opportunities to streamline workflows and improve efficiency.
• Promote consistency, accountability, and high-quality service delivery.
• Support documentation, process development, and knowledge sharing., 3rd Line IT Support Engineers, Location - Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Third Line IT Support Engineers to join their team based at their beautifully refurbished..., 3rd Line Technician / Solutions Architect Tela is a fast-growing, staff-focused company. We are constantly evolving and are incredibly excited about the constant changes in technology. The way we bring these changes to market means with need a great team around us. This...

• Strong leadership qualities with the ability to coach, motivate, and guide others.
• Excellent communication skills and a collaborative approach.
• Proven experience in a technical environment, ideally within 3rd Line support.
• Strong organisational capability and the ability to manage priorities effectively.
• A proactive mindset with a passion for improving service quality and team performance., Job Description We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. The successful candidate will have strong experience across Windows Server environments, networking (Cisco/IOS), cloud...

Salary will be £35,000 - £37,500 per annum, plus full company benefits including:

• 23 days holiday per year plus bank holidays
• Free on-site parking
• Private BUPA healthcare
• Group Income Protection
• Life Assurance
• A supportive, innovative and values-driven environment.

Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3rd Line IT Team Leader to join them on a permanent basis., Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3rd Line IT Team Leader to join them on a permanent basis. This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on..., Job Description 3rd Line IT Support Engineers Location - Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Third Line IT Support Engineers to join their team based at their..., About Central Technology CT is a forward-thinking IT support, Telecoms and Cloud Services provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation.Our mission is to be the UK's leading business..., Job Description IT Services company requires an experienced 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user...