Supplier Relationship Manager Change and IT

Supplier Relationship Manager Change and IT

• Lead strategic supplier relationships on Change Projects and IT technology suppliers, including critical and high-risk partners

• Own Strategic and Key supplier performance and governance across technology services and platforms

• Influence senior stakeholders and help shape and develop Supplier Relationship Management and performance aligned to NFU Mutual's long term objectives

About the role

With an ambitious change programme and an increasing number of business-owned SaaS applications, NFU Mutual has an exciting opportunity for a Supplier Relationship Manager to lead and develop supplier relationships on our Change projects and IT suppliers.

Reporting to the Head of Sourcing and Supplier Management in Procurement, you'll lead a small team of Supplier Relationship Specialists and take accountability for the performance, governance and continuous improvement of our technology and IT supplier landscape for business-owned applications. This includes suppliers supporting systems, platforms, digital services and wider technology enabled change.

You'll develop and embed supply chain strategies, performance frameworks and governance models that ensure our supply chain deliver strong Quality, Cost, Delivery and Sustainability (QCDS) outcomes. A key focus of the role will be managing third party risk, resilience and compliance across critical technology suppliers, ensuring alignment with internal policies, regulatory expectations and Third Party Risk Management (TPRM) standards.

Working closely with senior stakeholders across IT, Digital, Legal, Operational Risk and the wider business, you'll build strong, collaborative partnerships with suppliers to support both day-to-day service delivery and longer term technology strategy., Develop, implement and oversee IT supplier management strategies to deliver robust, secure and value for money technology services

Lead, manage and develop a small team of Supplier Relationship Specialists, driving high performance and capability

Build and maintain strong relationships with IT, Legal, Operational Risk & Resilience and Business stakeholders to understand current and future technology requirements

Oversee performance management of strategic and key technology suppliers, ensuring contract value, service resilience and continuous improvement

Ensure effective governance, risk management and regulatory compliance across the IT supply chain, including support for TPRM and supplier assurance activities

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

You'll be an experienced supplier or relationship manager with strong specialist knowledge of IT procurement and supplier management practices, including experience of the tender lifecycle, contracting trends, licensing models and traditional and emerging contract and supplier performance models.

You will bring the credibility, commercial judgement and influencing skills needed to engage senior stakeholders and manage complex supplier ecosystems, while leading and developing high performing team.

• Salary - Up to £65,000 dependent on experience
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work". Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.