Desktop Support Technician

The Desktop Support Technician will provide support and maintenance within CWT's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, laptop, thin clients, printers and scanners) to ensure optimal workstation performance. This role will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required in the areas of user/systems requirements and analysis, computer systems support, application and network troubleshooting, configuration and maintenance.Responsibilities include:Hardware and software support in a Windows/Citrix environmentActive Directory administration experience; users, groups, computersResponsible for end user computer hardware troubleshooting, monitoring and maintenanceWindows file system security rights management: granting, revoking, and maintaining privilegesDiagnose, troubleshoot, install and configure End User Computing devices, peripheral equipment, network hardware, and software both remotely and onsiteSupport for virtual teams at various locations utilizing remote monitoring and management software to resolve customer requestsCitrix client user support, including VDI/Thin ClientMonitor Service Now and consistently update tickets daily with work performed and troubleshooting informationConsistently follow and maintain Asset Management policies and proceduresEstablishes a high level of personal credibility, and builds strong professional working relationships with customersCoordinates activities, as needed, with other support or implementation team membersProvides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, chat, or in-person communicationsQualificationsYou have a Bachelor's degree, with a technology or business emphasis or equivalent education/experienceYou have a first experience in the related fieldPrevious experience with computer imaging and deployment, Windows and Mac OS, Office 365, TCP/IP networking as well as Citrix/Thin Client/VDI technologies and servicesFamiliar with industry standard Disaster Recovery/Business Continuity practices, applications and methodologiesYou have knowledge of Active Directory and Windows Group Policy as well as related Microsoft technologies in order to analyze, interpret, and apply informationExcellent customer service and communication skills are requiredUse of this website signifies your agreement to the Terms of UseAs an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us#J-18808-Ljbffr Similar jobs, Job Title: Desktop Support Engineer Department: IT Department Reporting to: Head of IT Hours: 40-hours per week, Mon-Fri, 09:00-17:00. Hybrid working: 4 days in the office and 1 day working from home depending on business needs. Salary: £34,000pa Post Objectives To..., Job Title: Desktop Support Engineer Department: IT Department Reporting to: Head of IT Hours: 40-hours per week, Mon-Fri, 09:00-17:00. Hybrid working: 4 days in the office and 1 day working from home depending on business needs. Salary: £34,000pa Post..., Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We work closely with major silicon companies to optimise Ubuntu for their latest...

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