IAM Senior Analyst

We consider all types of flexibility, including locations, hours and working patterns.

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

In this role you will be working across the Bupa Global, India and UK Market Units. You will be responsible for ensuring that access to critical systems, applications and data is provisioned, governed and monitored in alignment with regulatory requirements, security standards and business needs.

You will deliver operational services and partner with stakeholders across IT, security, governance, risk and compliance and business functions. Responsibilities will also include raising awareness of IAM and driving continuous improvement of IAM Cyber Products and services, to reduce risk, increase efficiency and improve control adoption, establishing key performance and compliance metrics to ensure we are always meeting our business and regulatory requirements.

We make health happen

• Undertake daily operations for user provisioning, de-provisioning, access certification, role management, Privileged Access Management (PAM), service account management and exception management
• Operate the processes related cryptographic keys, digital certificates and secret management
• Work closely with IAM Architecture and IAM Engineering to streamline IAM processes
• Be part of out-of-hours on-call rota delivering key access management processes
• Deliver services against defined SLAs and KPIs, ensuring operational excellence and continuous improvement
• Deliver high level of customer satisfaction for end-user facing processes
• Resolve and address IAM issues, incidents, and service requests.
• Manage issues and provide support as needed on service requests, incidents and changes
• Investigate, troubleshoot and remediate security incidents and control defects/gaps
• Develop and adhere to guidelines/processes for deploying, monitoring, maintaining, and documenting essential services, such as SOPs and playbooks to support operations
• Diligently follow operating procedures and seek management oversight for exceptions
• Drive automation and optimisation of IAM processes to improve user experience, reduce manual effort, errors, and operational risk
• Drive the culture for the IAM operations team to foster collaboration, innovation, and ownership of outcomes

• Equivalent experience in information technology, Computer Science, Cybersecurity or related field
• Professional certifications such as CISSP, CISM, CISA, or specific IAM certifications (e.g., Certified Identity and Access Manager (CIAM)
• Relevant experience in cybersecurity or identity management roles
• Proven expertise in IAM operations, including identity lifecycle, role-based access control (RBAC) or equivalent, and privileged access management
• Hands-on experience with operating IAM solutions such as SailPoint, BeyondTrust, CyberArk, Okta, Azure AD, EntraID, Fortanix, Venafi or similar
• Strong understanding of insurance or financial services regulatory landscape and security requirements
• Excellent communication, leadership, and stakeholder management skills.
• Deep understanding of IAM controls
• Experience with scripting and automation (e.g., PowerShell, Python, REST APIs)
• Extensive experience with regulatory compliance frameworks and security standards (e.g., ISO 27001, NIST, GDPR)
• Excellent problem-solving skills and the ability to communicate complex IAM concepts to both technical and non-technical stakeholders

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.