IT Manager

Muse Group
Limassol, Cyprus
2 days ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Senior
Compensation
£ 55K

Job location

Remote
Belfast, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Antivirus Softwares
Azure
Backup Devices
VoIP
Business Software
Cloud Computing
DNS
Hyper-V
Networking Hardware
Virtual Private Networks (VPN)
Microsoft Office
Microsoft Operating Systems
Network administration
Sage Accounting
Retail Software
SQL Databases
Information Technology
Laptops
Fortinet
Network Server

Job description

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Requirements

environment, this is a great opportunity for a motivated and professional 1st and 2nd line support technician, with a hands -on approach, providing IT services across ourmulti-site company. Travel will be required as well as flexibility due to working across both the Retail and Hospitality & Leisure Sector. Duties and Responsibilities: First point of contact, via email, telephone calls and in person,providing a high standard of 1st and 2nd line IT support to all users Responding to and dealing with tickets and phone calls raised to the helpdesk in a timely manner and provide efficient progression Take ownership of IT issues and tasks and see them through to completion, or escalate more complex issues as required Remotely connect and assist employees with IT related queries, maintaining communication until resolved Set up new users accounts and profiles, and deal with password issues Prioritise and manage many open cases at one time Installation and configuration of IT hardware and software including PCs, Printers, Networking equipment, CCTV and audio systems Assist in the build and deployment of desktops and laptops Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision Providing secure access to the network for remote users Testing of hardware and software releases and upgrades Assist manager in implementing IT policy, procedure, documentation, and best practice guides Flexibility is required to work out of hours and weekends to deal with IT emergencies and ensure continuity of IT service including during peak periods and bank holidays. Assist the IT Manager with day-to-day activities such as: User/Group Administration Software/Hardware Installation IT Asset Management Patch deployment Desk relocations To be involved in the department out of hours support rota The successful candidate will have the following essential criteria: Essential criteria: HND/HNC, NVQ4 or equivalent in Information Technology, Computer Science or related field 2 years relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role Track record of providing support of PCs, laptops, printers etc for a large business application (for example, Retail, Hospitality, Finance) in a complex organisation Strong comprehensible technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc) Experience in Microsoft Operating systems, Windows 10, Windows 11, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions, SQL Competency in Office 365 administration as a user, but also admin setup etc Understanding of networking (DNS / routing / VPN) Experience of data backup systems Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc Excellent communication with the ability to provide step-by-step technical help, both written and verbal in everyday language Strong planning and organisational skills with time management and the ability to prioritise Ability to meet deadlines and respond positively to pressure Motivated, pro-active, enthusiastic and friendly disposition Willing and able to travel including overnights and weekends to meet operational need Hold a current, full clean driving licence and access to a vehicle Right to Work in the UK Desirable Experience Experience withDell Servers & SAN, Ubiquiti, Fortinet, Hyper-V, MDM, Retail Systems / ERP How to apply: Please submit your CV and cover letter, detailing how you meet the criteria to Closing Date:Friday 20th March 2026 at 1630 Skills: Help Desk Support retail software Drivers Licence communication skills. Network Administration work under pressure Similar jobs

Benefits & conditions

Belfast based multi-channel retailer Argento was founded in 1997 and now has 25 stores throughout the UK and Ireland. We have an exciting opportunity for an experienced IT Support Administrator to join the busy Head Office Team working for the Argento Group (includes Argento retail, Angus Properties, Lets Go Hydro & Lets Go Padel) Contract: Full time permanent Location: Argento Head Office, Belfast BT4 (office based and travel will be required to our various sites) Hours of work: Monday Friday, hours per week, with on call every other weekend (plus additional on-call hours to meet operational need over peak trading periods) Salary: £32,000 per annum, (negotiable depending on skills and experience) Benefits: Company laptop and mobile On-site Parking Use of company vehicle Generous staff discount (after completing 3-months of 6-month probation) Auto-enrolment pension scheme Eye care vouchers & Flu jab vouchers Regular staff events Job Summary: Working in a fast-paced commercial

About the company


Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.


What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.


Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without. 

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