Office IT Engineer

IT Infrastructure & Operations Management

• Maintain operational stability of the IT infrastructure supporting 500+ employees across the headquarters and multiple European locations
• Deliver effective technical support by diagnosing and resolving hardware and software issues
• Handle daily ticket volume through ticketing systems, balancing quick fixes with complex technical challenges
• Participate in regular team meetings for ticket review and project updates
• Conduct monthly calls with office managers across European locations to ensure smooth IT operations
• Oversee the complete lifecycle of end-user equipment for both Mac and Windows environments
• Provision devices during employee onboarding and secure deprovisioning during offboarding. Maintain all devices with current security patches and system updates

Identity & Access Management

• Manage identity and access controls across the organization and oversee user lifecycle management and role-based access controls
• Support automation of access reviews to ensure compliance with cybersecurity regulations
• Administer and manage licenses across various platforms

SaaS Application Configuration & Support

• Configure and onboard users to primary SaaS applications, including collaboration and project management tools
• Work within Google Workspace as the primary collaboration platform
• Support Microsoft 365 for specific departments as needed
• Collaborate with employees on specialized application configurations

IT Security & Compliance Projects

• Contribute to cyber security compliance initiatives
• Support audit-related IT projects to ensure regulatory adherence
• Implement automated solutions for role-based access reviews and security monitoring
• Work with the IT security specialist on security-focused initiatives

• Minimum 4 to 5 years of hands-on experience in Office IT support within cloud environments or working with SaaS platforms
• Strong experience with Microsoft Intune for Windows device management (certification would be a big plus)
• Proven experience with Okta for Identity and Access Management is highly preferred
• Experience with Kandji for Mac device management is highly preferred
• Experience with ticketing and project management systems
• Technical proficiency in Microsoft Active Directory.
• Experience with Google Workspace is highly preferred
• Experience configuring and managing SaaS applications
• Strong analytical and troubleshooting capabilities
• Excellent interpersonal and communication skills with an approachable, proactive, and ownership mindset
• Comfortable engaging directly with colleagues at all levels
• Advanced fluency level of English (both written and spoken). Fluency in French is a big plus

Highly Preferred

• MD-102 certification
• Experience supporting environments with both Mac and Windows devices
• Background working on compliance and audit-related IT projects
• Experience with role-based access management and automated access reviews
• Bachelor's degree in Information Technology or related discipline