IT Service Transition Analyst

We're seeking an organised and proactive IT Service Transition Analyst to support the successful introduction of new or changed IT services into the production environment. You'll work closely with IT Service Transition Managers, providing coordination, documentation support, and governance across a variety of transition activities., Service Transition Support

• Assist IT Service Transition Managers in planning and coordinating transition activities.
• Contribute to key transition documentation, including Transition Plans, Operational Readiness Checklists, Support Models, and Post-Implementation Reviews., * Attend project and readiness meetings; accurately record minutes, actions, risks, and decisions.
• Maintain and follow up on action logs.
• Support governance forums with reporting, pack creation, and distribution.

Reporting & Data Management

• Produce regular and ad-hoc ServiceNow reports, including Change & Release dashboards and onboarding status updates.
• Maintain high-quality data within ServiceNow through updates and coordination with technical teams.

Process & Continuous Improvement

• Support adherence to ITSM processes (Change, Release, Configuration, Incident, Problem).
• Identify and contribute to workflow and documentation improvements.
• Assist with creating and maintaining process guides and templates., * Build effective working relationships with Project Managers, Technical Leads, and Support Teams.
• Serve as a central coordination point for updates across the transition lifecycle.

• Strong organisational and multitasking abilities.
• Clear written and verbal communication skills, with experience in minute-taking.
• Hands-on experience with ServiceNow or similar ITSM tools.
• Exceptional attention to detail and documentation accuracy.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)., * Awareness of ITIL principles; ITIL Foundation certification is a plus.
• Experience in IT operations or support environments.
• Exposure to Change or Release Management within regulated industries (e.g., Financial Services, Banking, Insurance)., * Experience within a regulated, security-focused financial services organisation.