IT Change Manager

A driven IT Service Management professional to join the IT Control & Service Management department at our client. You are someone who knows how to connect with a global organization, working alongside a wide range of stakeholders and collaborating with IT colleagues across the world.

About the role As an IT Change & (Backup) Incident Manager, you are the point of contact within the IT Control & Service Management team for all matters related to IT implementation and service continuity. You will operate in a dual capacity: leading the change management workflow and rotating into the (Major) Incident Manager role to coordinate high-priority resolutions.

You will:

• Lead the Change Advisory Board (CAB): Prepare and chair weekly meetings, performing due diligence to ensure every change is complete, approved, and properly validated.
• Coordinate the Forward Change Schedule (FCS): Manage weekly meetings to discuss all changes planned for upcoming windows and weekend releases.
• Drive Incident Resolution: Organize and chair major incident calls, adding relevant stakeholders, driving the solution, and providing progress updates.
• Manage the Post-Incident Process: Close incidents and initiate the Post Incident Resolution (PIR) process to ensure continuous improvement.
• Global Collaboration: Partner with Change and Incident counterparts in the AP and US regions, facilitating handovers for long-running major incidents.

Responsibilities

• Active verification of mandatory evidence and documentation in ServiceNow.
• Creation of CAB meeting minutes and formal closing of changes.
• Maintaining structured communication with senior management and stakeholders during critical service disruptions.
• Ensuring IT best practices and regulations within the financial services industry are strictly followed.

Do you have experience in ServiceNow?, Do you have a Master's degree?, * Bachelor's or Master's degree in a relevant field.

• At least 7 years of working experience in an IT Service Management environment.
• Minimum of 3 years' experience in an IT Change Manager role.
• Minimum of 1-3 years' experience in an IT Incident Manager role.
• Required Certifications: ITIL v3/4 Practitioner.
• Preferred Certifications: CISM (Certified Information Security Manager).
• Technical Skills: Mandatory experience with ServiceNow; familiarity with Atlassian Products (Jira, Confluence) is a plus.

Profile

• A "driver" mentality, you take the lead and act proactively rather than waiting for instructions.
• Strong attention to detail with a commitment to working in a structured and accurate manner.
• Excellent oral and written communication skills, capable of interacting with all levels of an organization.
• Flexible mindset regarding working hours to accommodate global collaboration.

Since 2000 we provide professional solutions to organizations ranging from tech start-ups to global players. From our offices in Amsterdam and London we have built an international and local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come.