ICT Technician

We're looking for a skilled ICT Technician to join our client and provide high-quality technical support across multiple sites. If you enjoy hands-on work, solving technical problems, and delivering excellent customer service this could be the role for you. Duties include:

• Installing, maintaining and supporting ICT hardware, software and associated equipment.
• Providing high-quality, customer-focused technical support to users at all levels.
• Troubleshooting incidents, resolving technical issues and updating service records accurately.
• Supporting the installation of racks, cabling, sockets and network-connected devices.
• Administering systems, contributing to infrastructure support and assisting with project work.
• Managing ICT equipment lifecycle including deployment, upgrades and decommissioning.
• Liaising with third-party suppliers to ensure service levels are met.
• Producing documentation including procedures, technical notes and configuration updates.
• Participating in an out-of-hours support rota when required.
• Ensuring compliance with data protection, security and internal policies

• 3+ years working in ICT Service Delivery.
• 5+ years supporting ICT hardware in a complex environment.
• Strong knowledge of Microsoft Operating Systems and Active Directory.
• Experience supporting data and communications networks.
• Experience with desktop builds and maintenance.
• Knowledge of ICT security principles and best practices.
• Excellent communication and customer service skills.
• Full UK driving licence and willingness to travel between sites

ICT Technician - Eastleigh - Temporary role for 8-12 weeks - pay rate £18.71 - £19.75 depending on experience - Full time hours office based