IT Support Analyst
Role details
Job location
Tech stack
Job description
An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment., End-User Support
- Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support.
- Troubleshoot and resolve day-to-day tickets effectively and efficiently.
- Promptly escalate and redirect issues beyond purview or expertise to next level.
Device & Equipment Management
- Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment.
- Responsible for onboarding new hire computer & telephone assignments and desk configuration.
- Responsible for management and maintenance of asset inventory on an ongoing basis.
Documentation & Knowledge Management
- Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.
Project & Initiative Support
- Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects.
- Participate, engage and contribute in scheduled IT meetings.
Vendor & External Liaison
- Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs., A leading professional services organization is seeking a Desktop Support Analyst to join their Manchester office. This fully onsite role offers a chance to provide deskside support across hardware and software, and deliver 2nd line support for the iManage document..., OverviewBlueguard Cyber & Technology Ltd specializes in transforming security compliance into a strategic advantage for high-growth startups in the UK. We help organizations navigate procurement audits to secure Tier-1 contracts, focusing on ISO 27001 readiness, regulatory..., Job Description: Business Systems Support Analyst at dnata Catering UKGet AI-powered advice on this job and more exclusive features. Direct message the job poster from dnata Catering UK. dnata is one of the world's largest air and travel services providers, offering ground..., A financial services organization located in Manchester is seeking a proactive IT Application Support professional. This role involves providing top-notch support for IT applications, resolving issues efficiently, and ensuring continuous performance monitoring. The ideal..., A leading professional services organization is seeking a Desktop Support Analyst to join their Manchester office. In this role, you will provide deskside support across hardware and software while delivering 2nd line support for iManage. The ideal candidate will have prior...
Requirements
- Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment.
- Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments.
- Familiarity with Microsoft Office suite and other client-side applications.
- Understanding of IT infrastructure, networking, and telecommunication fundamentals., * Bachelor's degree in Computer Science, Information Technology, or related field.
- Relevant technical certifications are preferred:
- CompTIA A+
- Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (Service Management understanding)
- Substantial work experience in IT support or a similar technical support role.
- Proven experience in a Service Desk and/or IT Operations environment.
Soft Skills
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Creative problem solver with strong analytical and conflict-resolution skills.
- Ability to prioritise tasks, manage time effectively, and work well under pressure.
Benefits & conditions
Job Description Law Firm IT Analyst - Manchester 35 hours per week | Rotating shifts | Paid overtime available Salary up to £34,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and...
Law Firm IT Analyst
Lewis Paige £30,000 - £34,000
IT Analyst - Manchester Up to £34,000 + benefits | 35 hours per week | Hybrid working (1 day from home) Looking to take the next step in your IT support career within a professional, fast-paced environment? This could be the opportunity you've been waiting for. We're..., IT Analyst - Manchester 35 hours per week | Rotating shifts | Paid overtime available Salary up to £34,000 + benefitsOffice-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in...
