IT Assistant

An exciting opportunity has arisen for a skilled and motivated Second Line IT Support Engineer to join a dynamic IT team supporting both head office staff and a network of external stakeholders. This role is ideal for someone with strong technical expertise, excellent communication skills, and a passion for delivering high-quality support.

The successful candidate will act as an escalation point for first-line support, troubleshoot a wide range of IT issues, and help maintain reliable systems, networks and applications across the organisation.

Key Responsibilities

• Provide second-line technical support to internal teams and external partners, including occasional support for personal equipment.

• Maintain and support IT hardware and software within agreed SLAs.

• Act as an escalation point for the first-line support team, ensuring effective and timely resolution.

• Support the head office network infrastructure, including firewalls, switches and leased lines.

• Help maintain high levels of availability across IT systems, resolving incidents proactively.

• Administer and maintain the organisation's Microsoft Dynamics-based database, working with external partners when required.

• Collaborate effectively with third-party suppliers on support tasks and IT projects., Role: 2nd Line IT Support Engineer Department: IT Reports To: Head of IT Pauline Quirke Academy of Performing Arts (PQA) is a UK-wide network of performing arts academies providing outstanding extracurricular training for students aged 4-18. Through high-quality tuition..., Job Description A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT..., IFS Support Consultant (Contract) Contract: 3 months Commitment: 2 days per week Environment: IFS Applications 10 - Provide help desk and 1st/2nd line support for users across the IFS Apps 10 environment, logging, triaging, and resolving incidents and service..., Role Purpose The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their on-boarding, managing day to day enquiries, dealing with specific requests for support. It..., We are the UK's leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High..., Senior Analyst (GC-MS and GC-MS/MS) Location: Buckinghamshire Working hours: 09:00-17:00 Mon - Fri Salary: Competitive As a Senior Analyst, you will play a key role in supporting clients to meet Environmental Quality Standards (EQS) and Maximum Residue Limits (MRLs)...., Sanctions Compliance Lead Well-Known UK Retail Bank Fully Remote / Hybrid (UK-wide) Full Time | Permanent About the Role A well-known UK Retail Bank is seeking an experienced Sanctions Compliance Lead to shape and oversee its sanctions control framework. With the..., About The Role: HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! - Location - Milton Keynes - Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work - Salary - £40,720 - £44,120 (salary dependent upon..., Join Gravity Media as a Commercial Support Administrator, providing sales and commercial support for RF and Specialist Camera projects. Work closely with the UK Sales team, manage client quotes, coordinate bids, and support cross-department collaboration in a fast-paced..., A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects. Primarily based at... © 2026, Jobsora.com

• Strong Microsoft 365 administration experience.

• Excellent customer service skills, both written and verbal.

• Strong documentation abilities, with the capacity to produce clear technical and user-friendly guides.

• 2-5 years' experience in a Second Line IT Support role (or similar).

• Advanced technical skills across both 1st and 2nd line environments.

• Networking experience (Wi-Fi, switches, firewalls, NAS devices).

• Experience supporting and administering Windows Server (2012 R2-2022).

• Experience installing, configuring and maintaining printers.

• Experience with VMware (version 5.5+ desirable).

• Ability to pass an enhanced DBS check.

Personal Attributes

• A strong team player who can also manage individual projects independently.

• Proactive, eager to learn, and able to follow technical guidance accurately.

• Confident communicator with the ability to adapt information for different audiences.

• Strong critical thinking skills and the ability to remain calm under pressure Similar jobs, Are you a passionate English Early Career Teacher (ECT) looking to begin your teaching journey in a supportive and inspiring school environment? We are delighted to share an exciting opportunity for an English ECT to join a welcoming and forward-thinking school in High...

Job Description Profectus Recruitment is partnering with a well-established professional services firm to recruit a 1st / 2nd Line Engineer. This newly created role will provide IT support across multiple offices, assisting around 100+ users and supporting wider technology...