Remote Application Leader

Would you like to work for a role with real impact on customer experience and clinical performance? We are looking for a proactive and customer-focused Remote Application Leader to support our region through advanced remote application services. In this role, you will take ownership of remote application support activities, providing expert phone-based and digital assistance to customers using a wide range of remote tools. You will prioritize and manage multiple application and technical issues, collaborate closely with Sales, Application, Service, and Operations teams, and use data-driven insights to improve productivity, efficiency, and customer satisfaction. You will also play a key role in identifying training needs, supporting cross-functional training initiatives, and mentoring field teams by offering clinical, technical, and professional guidance to strengthen performance and position GE HealthCare as a trusted partner., * Ownership of FFA jobs for their region - prioritization and follow up on RFS reactivation to Customer Service Centres.

• Provide phone support and utilise all available remote tools to support customers such as InSite, STAR app, MOON app, SightCall, Flexcera to customers and characterise incoming application and technical issues and to be able to prioritise between multiple jobs.

• Communicate proactively and share information with Sales, Application and Service field teams, Service Operation teams and other support functions.

• Through effective communications, IB analysis and using the field network utilisation define training needs and support MSL to set-up and a cross RAS and RSL training plan and execution.

• Analyse remote and proactive job results and define action plans to improve applications productivity and customer satisfaction.

• Analyse job results and IB to improve efficiency and productivity working together with MSLs and other RSLs.

• Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

• Minimum 3-5 years of clinical applications experience of Ultrasound systems preferably GE HealthCare systems, demonstrated ability to handle/resolve difficult application issues and expert level knowledge in Ultrasound.

• English and Spanish fluid communication skills.

• Driving License and willingness to travel 15-20% of the time.

• Strong customer-service skills, highly motivated team-player, prior project or applications leadership experience; demonstrated ability to train/mentor peers, ability to stay calm in pressurised situations and coach people through solving problems, strong written and verbal communications skills that can effectively communicate with a diverse workforce and customers; ability to effectively communicate over the phone,

• ability to drive improvements in efficiency, knowledge/experience with the healthcare industry; knowledge of GE Healthcare ultrasound products preferred, proficient in Microsoft Office Suite, excellent computer skills and networking ability.

• Desired Portuguese fluid communication skills.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. GE HealthCare has been recognized as one of the 100 Best Companies to Work for in Spain in 2025, according to the Actualidad Económica-El Mundo ranking.