IT Support Technician

We are looking for a proactive and detail-oriented IT Support Technician to join our expanding IT team in Coventry. The successful candidate will deliver technical support to end users, diagnose and resolve IT issues, and assist in the maintenance and improvement of our IT systems. This role is well-suited to someone passionate about technology, customer-focused, and keen to develop their technical skills. Duties & Responsibilities

• Provide technical support to end users via phone, email, remote tools, and in person, ensuring timely and effective resolution of IT-related issues.

• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, ensuring all equipment meets security and performance standards.

• Diagnose and resolve issues related to hardware, software, operating systems, applications, and connectivity, escalating more complex issues to senior team members when required.

• Monitor and troubleshoot LAN/WAN and wireless network connectivity, working with external MSPs where needed to resolve issues and improve performance.

Skills & Competencies Understanding of computer hardware, Windows and macOS environments, networks, and common software applications such as Microsoft Office. Personal Attributes

• Communication: Able to communicate clearly with both technical and non-technical users.

• Problem-Solving: Able to troubleshoot and resolve routine technical issues independently.

• Team Player: Works collaboratively and contributes positively to team objectives.

• Customer Service: Demonstrates a professional, helpful, and user-focused approach.

• Willingness to Learn: Motivated to develop new skills and expand technical knowledge.

• Ability to work both independently and within a busy team environment, managing multiple tasks effectively., Degree in a relevant field or certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications are advantageous., * Previous experience in an IT support or helpdesk environment.

• Experience resolving common hardware issues (PCs, printers, peripherals) and basic software problems (application errors, OS issues).

KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations. We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.