IT Support Technician

This role involves supporting one of our clients from their location in Stamford, working within a small team of internal technicians and the wider team in Corby by providing excellent levels of technical support to our client. A large portion of the role will involve providing technical support to our client directly with them at both their new site due to be live this year in Peterborough and Stamford head office.

Additionally, you will work on occasion to support senior technicians in carrying out project work, installations, and scheduled maintenance on customer systems.

Due to the nature of the role, a full driving license with your own transport is required and some out-of-hours work/support may be necessary, including weekends and cover as needed. Travel to our clients head office, Kyonet office in Corby and Peterborough is required.

This is a great opportunity for an IT Support Engineer to take in their career!

Your role will include…

• Answering all calls promptly, politely, calmly, and professionally.
• Providing users with a high level of 1st line support.
• Maintaining customer expectations and escalating issues when necessary to the Kyonet support desk.
• Coordinating the effective resolution of problems to ensure service delivery and implementing solutions to prevent reoccurrence.
• Investigating and diagnosing IT faults and problems, including hardware and software issues, PC systems, and network equipment.
• Following standard operating procedures (SOPs) for daily / weekly recurring tasks.
• Working with the clients internal teams to maximise the technology use to drive efficiencies within their business.
• Spend time with the larger team at the Kyonet head office on occasions to undertake training, meeting and exposure to our working style.

Do you have a valid Driving License license?, Do you have experience in VMware?, To be successful in this role, you will need to be creative and driven. The ability to work independently and be proactive in your approach is essential., Essential

• Experience with Microsoft Operating System installation and support.
• Experience in providing support in a networked environment.
• Experience in Windows Server Administration, including Active Directory, DNS and DHCP.
• Basic knowledge of Hyper-V virtualization technology.
• An understanding of data backup principles.
• Training or experience using Microsoft Office 365

Desirable

• Training or experience using Sophos Products
• Training or experience with Cisco Meraki Products
• Training or experience with VMWare ESXi clusters
• Knowledge of networking technologies and troubleshooting (IP, DHCP, DNS, VLANs and switching

Education and training

Essential

• Full UK Driving License

Desirable

• Microsoft Certifications.
• CompTIA certifications.

Essential Skills

• Excellent customer service skills.
• Ability to work in a confidential environment and understanding of its importance.
• Willingness to learn new skills and apply them accurately.
• Strong administration skills with an eye for detail.
• Effective verbal and written communication skills.
• Proficient in liaison and teamwork.
• Strong organisational skills with the ability to prioritise tasks.
• Suitable conduct for the audience.
• Positive 'can-do' attitude towards work., * IT support: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Full UK Driving license with access to own vehicle (required)

• £26-28k per annum
• 28 Days Holiday a year
• Your Birthday off work in addition to holiday entitlement
• Performance bonus worth up to £900 pa
• Discount IT purchases scheme
• Great working environment with friendly supportive team
• Free On-Site Parking
• Excellent training and development
• Pension scheme
• Company Social events
• On call bonus

No agencies please

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Kyonet is a Midlands-based IT company, offering support and managed services to businesses and educational providers locally, across the UK, and internationally when required. Our highly trained team of professionals is approachable and honest. Each member has been chosen for their personality and unique set of skills, which we continue to develop through ongoing training.