Infrastructure Support Analyst

An experienced Infrastructure Analyst is required to join a collaborative IT team supporting a business-wide technology transformation. The organisation is focused on modernising its IT estate, adopting cloud-first and modern workplace technologies, and continuously improving its infrastructure and service delivery.

This is an excellent opportunity for a hands-on infrastructure professional to contribute to both BAU support and strategic IT improvement initiatives within a forward-thinking environment.

Key Responsibilities

Support the modernisation and ongoing improvement of all IT systems and infrastructure Monitor, maintain, and ensure the stability and performance of infrastructure environments Assist the IT Service Desk with escalations and infrastructure-related queries Analyse existing systems and recommend improvements aligned with modern best practices Carry out regular patching, upgrades, and preventive maintenance activities Support end-user device configuration, including new hardware setup and policy/compliance management Provide clear, business-focused technical input and guidance where required Produce and maintain technical documentation for both end users and support teams Contribute to the organisation's wider IT strategy and transformation initiatives

Strong knowledge of networking principles, including:

DNS, DHCP, TCP/IP Subnetting and VLANs

Experience with Windows Server (2016-2019) Proficiency in Microsoft 365, including enterprise licensing (F through E suites) Understanding of modern identity and security concepts (e.g. MFA, conditional access) Experience with Microsoft Azure (IaaS & PaaS), including security and governance Familiarity with firewall configuration and network security best practices Experience with threat hunting, vulnerability management, and security tooling Strong experience producing technical documentation Experience in a support or infrastructure-focused IT role

Tiverton, EX16. Hours: Monday to Friday, 9:00am - 5:00pm (35 hours per week) Salary: £30,000 - £32,000, 25 days annual leave plus bank holidays Company pension scheme (with employer contribution) Healthcare cashback scheme Discounts with local shops and services Retail discounts with major brands including Argos, Currys, Halfords, Tesco, Sainsbury's, and Morrisons Free on-site parking Career progression opportunities Ongoing training and professional development Recommend-a-friend scheme If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed)

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.