CRM Specialist
Role details
Job location
Tech stack
Job description
Key Responsibilities:Create & Deliver Impactful Campaigns
Develop and oversee engaging email communications ranging from informative newsletters to intricate customer lifecycle journeys.
Take full ownership of the process: from crafting copy and visuals to executing segmentation, conducting tests, deploying campaigns, and analysing results.
Enhance Personalisation Through Automation
Design intelligent, scalable, and adaptive customer journeys utilising Braze features (including Canvas, Liquid, segmentation, and more).
Utilise real-time data to ensure messages reach the right audience at the perfect moment, through the appropriate channel.
Lead Reporting & Optimisation Efforts
Monitor and evaluate CRM campaign success, email metrics, and customer engagement statistics.
Transform data into practical insights - consistently test, learn, and refine strategies to enhance outcomes.
Provide transparent reporting on the CRM's influence throughout the customer journey, from engagement to retention.
Become the Braze Champion
Serve as the primary Braze authority within our organisation, maximising the benefits of the platform.
Investigate new Braze functionalities and integrations to foster innovation in our customer communication strategies., Customer Relationship Management (CRM) SpecialistTen is on a mission to become the most trusted service business in the world. Technology-driven products form the core of our strategy, creating a highly successful service business that supports over fifty clients including..., A leading service technology company in Greater London is seeking a CRM Specialist to enhance email marketing and CRM initiatives. The ideal candidate will have at least 2 years of experience, expertise in Braze, and a strong data-driven mindset. Responsibilities include..., Job Description A leading international law firm is seeking a CRM Systems Specialist to join its Marketing & Business Development team in London. This role will act as the local CRM subject-matter expert, responsible for maintaining high-quality CRM data, supporting..., 2 weeks ago Be among the first 25 applicants Direct message the job poster from Harnham Senior Consultant in the UK CRM & Marketing Contract Team | The Talent Driving The Data and AI Revolution - 2/3-Month Contract - Remote/Hybrid (London Based Office) - September Start..., A leading service business in Greater London is seeking a Customer Relationship Management (CRM) Specialist. You'll enhance email marketing initiatives and oversee customer engagement strategies. Required qualifications include at least 2 years of CRM experience, expert...
Requirements
A minimum of 2 years of hands-on experience in CRM and Email Marketing with successful campaign design for customer engagement and retention.
Expert knowledge of Braze, including advanced features like Canvases, Liquid logic, segmentation techniques, and data integration.
Strong understanding of customer lifecycle marketing and retention strategies for nurturing leads and enhancing loyalty.
Proficient in HTML and CSS for email creation and optimisation, able to modify templates for visual appeal and functionality.
Data-driven mindset with strong analytical skills to interpret data and derive actionable marketing insights.
Skilled in A/B testing, audience segmentation, and personalisation strategies for tailored customer experiences.
Passionate about CRM, keeping up with trends and best practices to improve customer relationships and drive business growth.
Fluent in English, A leading accountancy firm is seeking a skilled CRM Specialist to join their Marketing and Growth team in London. The successful candidate will have 2-3 years of Dynamics 365 experience and be adept at automating processes to support data-driven strategies. Key...
Benefits & conditions
The opportunity to build best-in-class CRM programs that impact millions of users
Creative freedom to experiment and innovate in a supportive, collaborative team
Opportunity to develop your skills and career in a fast-moving, customer-obsessed business
Guidelines for Hybrid/Home Office:
Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60 % Home Office requirement.
A secure home office at your confirmed address, free from background noise or other distractions.
You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals and annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
A competitive salary depending on experience
Hybrid working . You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.
Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays - possibilities to travel and work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
Be part of our global, dynamic, and inclusive Team , with diversity at its core.
Genuine career opportunities within a dynamic and international company.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
CommitmenttoDiversityWeencouragediversephilosophies,cultures,andexperiences.Weappreciatediversityandarededicatedtocreatinganinclusiveworkenvironmentforouremployees.ThisideaunitestheteamsatTEN.Allaspectsofourrelationship,includingthedecisiontohire,promote,discipline,orterminate,willbebasedonmerit,competence,performanceandbusinessneeds.
