Office Technology Specialist
Role details
Job location
Tech stack
Job description
Desktop Support Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc., * Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc.
- Incident handling: including troubleshooting, break fix; follows incident management process.
- Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
- Software application support for applications both commercial off the shelf and customer developed.
- Perform ICMS and PC sign off on every PC deployment and collection
- Assist in end user support or consultations.
- Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
- Receive, diagnose, assess and resolve Deskside Incidents
- IMAC's - Prepare new and existing equipment for deployment
- Move existing equipment (PC, notebook, Thin Client, network printer etc.…) and update configurations, as necessary.
- Change an existing hardware/software component and verify functionality upon completion
- IMAC Update in CMDB
- Install and configure hardware/software as requested in the IMAC record and verify functionality upon completion (software which could not be installed by SCCM), * Strong English proficiency and inter personal skills.
- Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc
- Experience in Windows & non-Windows Operating environment
- Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
- Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.
- Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).
- Creation/restoration of images and up gradation of patches using SCCM.
- Ability to participate in the design, architect and engineering of software deployments/installation process.
- Demonstrated ability to provide user support by means of remote access tools., Role: Desktop Engineer Salary: Up to £100k Starting Base +Industry leading bonus + Benefits Location: London (Hybrid) Firm: Elite Tech Driven Trading Firm Join a highly regarded, innovation-led financial technology firm leveraging cutting-edge systems. This...
Requirements
- Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them.
- Knowledge on Asset management.
- Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate., Job Description Europe or Remote Permanent/Contract About the role We are currently growing our ETRM/CTRM Endur practice and are looking for experienced Managing Endur Consultants with expertise in Commodity or Energy markets and Trading and Risk Management System...
Benefits & conditions
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998., Job Description Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London..., Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations... © 2026, Jobsora.com