Desktop Support Engineer

Desktop Support Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc., * Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc.

• Incident handling: including troubleshooting, break fix; follows incident management process.
• Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
• Software application support for applications both commercial off the shelf and customer developed.
• Perform ICMS and PC sign off on every PC deployment and collection
• Assist in end user support or consultations.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Receive, diagnose, assess and resolve Deskside Incidents
• IMAC's - Prepare new and existing equipment for deployment
• Move existing equipment (PC, notebook, Thin Client, network printer etc.…) and update configurations, as necessary.
• Change an existing hardware/software component and verify functionality upon completion
• IMAC Update in CMDB
• Install and configure hardware/software as requested in the IMAC record and verify functionality upon completion (software which could not be installed by SCCM), * Strong English proficiency and inter personal skills.
• Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc
• Experience in Windows & non-Windows Operating environment
• Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
• Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.
• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).
• Creation/restoration of images and up gradation of patches using SCCM.
• Ability to participate in the design, architect and engineering of software deployments/installation process.
• Demonstrated ability to provide user support by means of remote access tools., Role: Desktop Engineer Salary: Up to £100k Starting Base +Industry leading bonus + Benefits Location: London (Hybrid) Firm: Elite Tech Driven Trading Firm Join a highly regarded, innovation-led financial technology firm leveraging cutting-edge systems. This..., Role: Desktop Support Engineer Job Type: Permanent Location: Leiston Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a meaningful..., Senior Server & Desktop Engineer 5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining,...

• Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them.
• Knowledge on Asset management.
• Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate., Job Description Our client is recruiting a VIP Desktop Engineer to support prestigious Hedge Fund and Asset & Wealth Management clients. Candidates must have proven VIP / white-glove support experience within a legal or financial services environment. Role Overview: -...

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

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Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership., Desktop Support Engineer - Elite Tech Driven Trading Firm - Up to £100k Starting Base - Exceptional Bonus / Benefits Package - London (Hybrid), Job Description Xtrac is the world's leading designer and manufacturer of specialist transmissions. Our customers include the top motorsports racing series including Formula One, Le Mans, IndyCar and NASCAR and we also supply transmissions for the most exclusive...