Technical Support Engineer

No two days are the same! You'll be right at the heart of the action:

• Owning the technical support inbox and delivering clear, helpful first-line responses.
• Diagnosing issues, gathering evidence, and guiding customers with confidence.
• Escalating complex cases clearly and accurately to senior engineers.
• Handling customer calls like a pro (calm, credible and friendly).
• Joining online and in-person client meetings alongside senior team members.
• Qualifying inbound technical enquiries and coordinating smooth handovers.
• Keeping meticulous CRM notes and follow-ups.
• Maintaining and updating public technical documentation, datasheets and website info.
• Creating guides, FAQs and product comparisons that make customers' lives easier.
• Supporting exhibitions and events, prepping collateral, taking notes, following up leads.
• Pitching in across operations and helping keep the office safe and looking great.
• Producing ad-hoc reports for management when needed.

We're looking for a confident, proactive Technical Support Engineer who loves solving problems, talking to customers, and diving into technical detail - all while keeping things organised and moving forward., * Experienced in a customer-facing role.

• From a technical or operational background (degree/apprenticeship welcome).
• Confident communicator, both written and spoken.
• Highly organised, assertive, and calm under pressure.
• Detail-focused and great at juggling tasks.
• Comfortable with Microsoft Office, Adobe Illustrator, and general office software.
• A natural problem-solver with a "get it done" mindset.
• Hardworking, proactive, and a real team player.
• Respectful, responsible, dynamic and self-motivated.
• Qualified to GCSE level (or equivalent) in Maths & English.
• Willing to travel to London and internationally when required (overnight stays included).

Desirable

• Exposure to engineering, electronics, IT, or similar tech industries.
• Familiarity with Bluetooth, Wi-Fi, embedded/IoT, RF basics or hardware/software support.
• Experience using helpdesk/ticketing systems or CRM tools.
• Experience supporting exhibitions or events.