Helpdesk Administrator

As a Helpdesk Administrator, you will play a key role in ensuring excellent customer service by handling inbound and outbound communications and managing job updates efficiently. Your day-to-day responsibilities will include:

• Handling inbound client calls in a professional and friendly manner
• Managing and responding to emails in a shared inbox
• Logging, updating, and maintaining jobs on client and company portals
• Following up with clients via outbound calls to ensure customer satisfaction

• Excellent communication skills - both verbal and written
• Strong organisational skills with the ability to multitask
• Ability to work well under pressure in a fast-paced environment
• Good IT skills, including experience with Microsoft Office
• Attention to detail to ensure accurate job logging and updates

Desirable Experience (Not Mandatory)

• Previous experience in customer service or helpdesk support
• Ability to work weekends after passing the probation period