IT G&A application manager F/M

The Company LumApps is already one of France's largest SaaS success stories. Now, we are shifting gears to accelerate the transformation of the company, to optimize the tooling & process to ensure the continuation of our successful growth. To do so, we are looking for an IT G&A application manager, which will be central to LumApps' continued global scaling, directly enabling efficient operations across all G&A functions to support our next phase of growth, in ensuring that all support function can get the most of all our tech stack can offer. The Position Within the IT G&A team,part of the CFO Office, the IT G&A Support & Evolution manager, is responsible with a junior team member, of optimizing the usage of our G&A tech stack, by the functional team including HR, Finance, Legal, Procurement, and Corporate Operations. He will act as the vital bridge-the functional translator-between our business teams and technical providers.

Missions

• Support Users & System Evolution:

• Provide Expert Support: Offer second-level support for G&A application use across the G&A teams
• Coordinate with Integrators: Manage and coordinate with our integrators and G&A systems providers, addressing bugs and driving system enhancements.
• Ensure consistency & data integrity between all G&A systems Ensure data coherency between all systems: Ensure that masterdata are shared between all G&A systems, and that data flows between smoothly without alteration Ensure evolution request of 1 scope do create troubles withins others: Analyze all evolution request with an holistic view on all potential impact on our G&A tech stack

• Improve our systems & participate to strategic initiatives

• Shape the Future: Collect, analyze, challenge, and prioritize requests for finance system, process, and master data evolutions to maintain and continuously refine our G&A systems roadmap.
• Lead evolution projects: Lead in partnership with systems integrators/provider evolution project, in coordination with key users
• Participate in Strategic Initiatives: Play a key role in high-impact projects, including: Integrating newly acquired companies into our systems.
• Implementing new tools (for diverse topics like., P2P, Travel & Expenses, CSR KPI's management). Role Context The IT G&A team is evolving in a 3 level organization, at the second level, in coordination with functional key users ( level 1), and software provider & reseller (Level 3).
• Key users are in charge of: Demand Management: Act as the single entry point for his scope requests. Splitting requests between "Support request", "training issues" and "evolution needs."
• First-Level Support: Assist users in your scope with functional issues before escalating to IT G&A.
• Prioritize evolution needs within his scope Quality Control: Test and validate new reports or tool updates developed by IT G&A before they go live (User Acceptance Testing).
• Change Management: Support the training of the user within his scope, for new comers or new evolution implementation.
• IT G&A is in charge of: Preventive maintenance of our G&A application Train key users, and support their process & how-to documentations
• Second-Level Support: Treat support request that Key users can't handled, and escalate ticket to software provider or integrator for complex issue we can't solve internally
• Deploy evolution request, either independently or with external expertise if necessary For request received with needs the realization of a large project, provide detailed needs analyze & context to the G&A project management team Tech stack
• You will gain hands-on experience and provide support for (list will be subject to change as the tech stack will continue evolving): ERPs: NetSuite, SAP ByD (SAP By Design) -> Unification project will be launch in 2026 ERP add-ons: ZoneCapture (AP Automation), ZoneReconcile (Bank Rec), ZoneSFTP, Celigo Cloud Extend Subscription management: ChargeBee EPM: Lucanet -> A new RFP will be launched in 2026 HRIS/ATS: Lucca (incl. Expense Reports and Project Management) , Teamtailor P2P & Travel: Spendesk, Egencia, Pivot (to be implemented) Cash Management: Cobase Worksheets: Excel (with PowerQuery) and Google Sheets Legal: ContractWorks, DocuSign, Others: Jira Service Management

• Your Background & Technical Skills (Must-Haves):

• At least 5 years of experience in administrating G&A systems ERP & Financial Systems
• Expertise: o At least 3 years in administrating ERP systems Business acumen: Good understanding of business processes, and especially Accounting and Controlling principles. o Integrator Management: Demonstrated ability to challenge functional and financial proposals from financial system integrators. o Data Proficiency: Strong proficiency in SQL for data querying and analysis. o Language Skills: Fluent in French & English.

• Your Background & Technical Skills (Nice-to-Haves):

• SaaS Experience: You ideally already work in a fast growing SaaS company. HRIS management: Experience in administrating HR systems (Ideally Lucca)
• Project manager experience: Experience in leading G&A projects in an international & cross-functional environment.

• Your Soft Skills:

• Analytical & Problem Solver: You possess a highly analytical mind with a keen eye for detail, adept at diagnosing complex issues and proposing practical, effective solutions. You can maintain a global strategic perspective, ensuring implemented tools and processes are scalable for long-term company growth in a fast-moving environment.
• Collaborative & Persuasive Communicator: You are empathetic and persuasive, skilled at translating functional needs into efficient and scalable solutions for the entire company. You will be the trusted intermediary between Functional teams and our Systems Integrator, and other technical experts. This requires building strong cross-functional relationships, understanding stakeholder constraints and objectives, and effectively managing change and communication. Proactive & Adaptable: As a rapidly growing company facing scalability challenges, you are proactive in identifying and proposing solutions to problems or inefficiencies, even before they are explicitly raised. You can navigate multiple priorities, always keeping the company's overall strategy and key interests in mind to focus your energy on the most impactful topics.
• Tech-Fluent: Your are comfortable navigating between multiple software and not intimidated by new interfaces, while being patient & empatic when communication with non-technical users

LumApps is now more than just an Employee Experience Platform - it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers - from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, Transform employees into real ambassadors of their company, Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.