IT Operations Lead

We're looking for an experienced IT Operations Lead who understands the macOS platform as well as Windows to take ownership of our IT environment and help shape how it evolves as we grow. This is a genuinely hands-on role. You'll be leading from the front - solving problems, improving systems, mentoring others, and setting the standard for how IT should operate. You'll have the freedom to introduce better ways of working, drive automation, and build a robust, secure, and scalable IT function.

What You'll Be Doing

• Owning day-to-day IT operations and ensuring reliability across systems and infrastructure
• Acting as the escalation point across 1st, 2nd, and 3rd line support
• Managing and improving cloud platforms, SaaS tools, and network environments
• Leading troubleshooting and incident response for complex technical issues
• Overseeing onboarding/offboarding, device management, and access controls
• Driving automation and reducing manual processes
• Improving IT processes, documentation, and service quality
• Partnering with the business to deliver practical, effective technology solutions
• Mentoring team members and raising the overall technical standard
• Leading IT projects and continuous improvement initiatives

• Around 7+ years' experience in IT support and operations, ideally in financial services or another regulated, fast-paced environment
• Strong experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination
• In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting
• Kandji (Iru) knowledge or similar MDM
• Proven experience managing cloud-based platforms such as Google Workspace and Okta
• Strong networking and security expertise (WLAN, VLANs, firewalls, ACLs, VPNs, switching)
• Experience with AWS (preferred) and/or Microsoft Azure, with exposure to Infrastructure-as-Code tools like Terraform
• Experience managing Mobile Device Management (MDM) platforms across desktop and mobile devices
• Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability
• Experience with ITSM/ticketing systems and best practices in service management and reporting
• Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term solutions

Leadership & Approach

• Comfortable taking ownership and making decisions in a fast-moving environment
• Strong communicator who can work across technical teams and the wider business
• Experience mentoring and developing team members
• Someone who leads by example - hands-on, practical, and solutions-focused

• £75,000 - £100,000 depending on experience
• A high-impact, hands-on role with real ownership
• The opportunity to shape and improve how IT is run
• A team culture focused on delivery, not unnecessary process

We're a growing, technology-driven business where things move quickly and everyone gets stuck in. There's no heavy hierarchy - just a team of capable people working together to get things done properly. We value people who take ownership, solve problems, and aren't afraid to roll up their sleeves. If you like being in the detail, making real improvements, and seeing the impact of your work day-to-day, you'll fit right in.