Data Manager

Our client, a leading provider of facilities services in the UK, is seeking a Data Insights Manager to act as the strategic bridge between complex data and operational excellence. In this pivotal role, you will transform raw data from IoT, FMS, and customer feedback systems into actionable intelligence that shapes the customer journey and supports operational delivery. You will serve as the evidence owner for change, providing senior leaders with robust insights that drive prioritised decision-making, customer-centric service design, and commercial protection across the account., We are looking for a highly analytical and commercially aware individual who will report to the KAD/KAM/TM and act as the account's central owner of data evidence. You will ensure that insights are consistently accurate, timely, and actionable-enabling operational delivery teams to address root causes, protect commercial obligations, and continually enhance customer experience., + Act as the account's "evidence owner", analysing IoT, service performance, and customer feedback data to diagnose root causes and guide operational decisions.

• Quantify the impact of changes, forecasting potential outcomes and tracking benefits from pilots and initiatives.
• Produce an annual workplace report to highlight long-term performance trends and improvements.
• Develop and maintain internal and external reporting, including a Transformation Plan dashboard on (email address removed) to track change initiatives.
• Conduct monthly customer experience analytics with the KAD to support improvements in service design, SOPs, and training.
• Monitor service performance to ensure PMS compliance and protect commercial and contractual obligations.
• Challenge misallocated work orders and provide rebuttal evidence to mitigate financial risk.
• Provide data-driven support to regional leads, national directors, and mobilisation/demobilisation projects, including leading service performance meetings and owning remedial action plans.

• Experience working in a Performance & Data Insights capacity.
• Proficient in MS Office applications including Word, Excel, PowerPoint, Outlook, Power BI, and Tableau.
• Strong negotiating and influencing skills.
• Demonstrates a compliance and audit-driven mindset.
• Strong critical thinking and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to influence and negotiate with internal colleagues and stakeholders.