Admin Lead

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust. Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care. Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It's open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care. Whilst NPC are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process., The successful candidate will support the Practice Manager with operational management to ensure a high quality service for patients. The candidate will work with the NPC North Neighbourhood at a new and exciting time of transformation and working more closely together., + Responsible to Practice Manager.

• Act up in absence of Practice Manager for periods of annual leave/short term sickness.
• Day to day supervision for reception/administrative staff ensuring provision of a high quality service.
• Provide comprehensive administration service to GPs and other health care professionals.
• Manage diaries/appointments, arrange/minute meetings, communication with GPs and patients.
• Advanced typing & transcription of clinical and non-clinical documents (OCR 3 or equivalent qualification/experience).
• Support effect utilisation of clinic capacity.
• Work with and support collaborative working with peers across the neighbourhood and NPC wide.
• Support management of patient journeys including target administration e.g. GP referrals, Cancer 2WW and communications to GP's.
• Support Practice Manager with induction/training of new staff, sharing knowledge with colleagues and supervising Apprentices when required.
• Resource management - ordering of supplies and equipment
• Allocate and manage training and work patterns within reception services.

Working for our organisation Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside. Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care. Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation., + To provide and be responsible for the day to day management of the reception and administrative staff.

• To provide comprehensive admin service to GPs and other health care professionals in their team.
• To allocate work and supervise other admin staff.
• To actively participate in the improvement of procedures and developments in primary care involving administrative and reception support.
• To actively engage in patient experience initiatives which involves appropriate communication between staff in all NPC sites.
• To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries. Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme. We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer. If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2. Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance. Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust! Certificate of Sponsorship Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk) Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

This exciting Senior Admin Lead position has become vacant at NPC Wellway. We are looking for someone who has a passion for Primary Care and Leadership and willing to work in a busy practice, operating across two sites (Morpeth & Pegswood) and be part of the bigger Northumbria Primary Care group.