Admin Lead

Due to a management team restructure, we have an exciting opportunity for a new Admin lead here at Whitwick Road Surgery.

We are seeking a highly organised and motivated individual to join our busy GP practice. This is a key leadership role, responsible for overseeing the day-to-day administrative operations and ensuring the smooth running of front and back-office functions.

Why Join Us?

• Growing Registered Patient Population: We care for a list of 8,600 patients, and our numbers continue to increase.
• Experienced Team: You'll be joining highly skilled and dedicated team, supported by an evolving and committed senior practice management team.
• Innovative Approach: We are passionate about embracing new technologies and reimagining general practice to meet the changing needs of healthcare. We encourage fresh ideas and creative thinking to drive progress.
• Supportive Environment:Our team is known for its energy, enthusiasm and collaborative spirit, making Whitwick Road Surgery a fantastic place to work., * Lead and manage the admin team, including reception staff
• Oversee appointment systems, patient records and data management
• Ensure compliance with NHS policies, GDPR and practice procedures
• Support the Operations Manager(s) with operational planning and service improvements
• Handle patient queries and complaints professionally and efficiently
• Monitor staff performance, training, holidays and rota scheduling
• Maintain accurate reporting and assist with audits.

• Proven experience in an administrative or supervisory role
• Experience of working in a healthcare setting, preferably general practice
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• High level of organisation and attention to detail
• Ability to work under pressure in a fast paced environment
• Proficient in IT systems, with experience in using SystmOne.

What We Offer: * The opportunity to work in a modern, well-equipped practice * A supportive, friendly and forward-thinking environment * Opportunities for professional development * A chance to make a real difference in shaping the future of the practice and the care we provide