1st Line IT Support Engineer

We're working with a growing Managed Service Provider looking to hire a Procurement & Commercial Operations Administrator to play a critical role across procurement, contracts, billing, and vendor management.

This is a high impact position supporting Sales, Finance, Delivery, and external vendors ensuring revenue accuracy, margin protection, and a seamless customer experience.

The Role

You'll take full ownership of the commercial operations lifecycle, including:

• End-to-end procurement, quoting support, and purchase order management
• Contract setup, renewals, and subscription management
• Management of recurring billing cycles and billing accuracy
• Hands-on administration and optimisation of Autotask
• Supporting internal teams across Sales, Finance, and Technical Delivery
• Vendor and customer liaison to ensure smooth service and delivery
• Maintaining accurate, audit-ready commercial records

Are you an experienced Procurement or Commercial Operations professional within the MSP / IT Services space? Do you thrive in a fast paced environment where accuracy, ownership, and commercial awareness are key?, + Previous experience within an MSP / IT Services environment

• Strong, hands-on experience using Autotask (live system use)
• Proven experience managing:
• Procurement & purchase orders
• Contracts & renewals
• Recurring billing cycles
• High attention to detail with strong numerical and reconciliation skills
• Confidence working cross-functionally with Sales, Finance, and Technical teams
• Experience liaising with vendors and customers

Desirable Experience

• Office 365 / NCE licensing knowledge
• Kaseya Quote Manager
• NetSuite
• Telecoms provisioning (e.g. Gamma)

About You

• Highly organised, proactive, and detail-driven
• Commercially aware with a strong operational mindset
• Comfortable working in a high-volume, fast-paced MSP environment
• Systems-focused with a drive to improve processes and accuracy