Line IT Support Engineer

This role offers the opportunity to work across a varied client base, gaining exposure to multiple technologies while building your technical skillset in a fast-paced, supportive environment. What you'll do

• Provide 1st line support across desktop, server, and network environments
• Take ownership of incoming service desk tickets and see issues through to resolution
• Troubleshoot across Windows, Mac, and remote desktop environments
• Support Microsoft technologies including Office 365, Exchange, and Active Directory
• Carry out system checks, monitoring, and documentation updates You'll work closely with internal technical teams and external clients to deliver a high-quality support service, ensuring issues are resolved efficiently and professionally.

• Experience in a service desk or MSP environment
• Working knowledge of Windows Server, Active Directory, DNS, and DHCP
• Familiarity with Microsoft 365, Exchange Online, and remote desktop services
• Understanding of networking fundamentals (TCP/IP)
• Strong communication skills and a customer-focused mindset The ideal candidate will bring a proactive attitude, a genuine passion for technology, and enjoy working in a fast-paced, client-facing environment.

Our client, a leading provider of managed IT and connectivity services, is looking for a 1st Line IT Engineer to join their growing support team.